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For retail & distribution
Run every counter, shelf, and branch from one system
eTIMS receipts from the normal sale, stock that moves the instant the till rings, shifts that reconcile by name, and branches you can see without visiting.
Sound familiar?
If any of these ring true, you are exactly who this was built for.
The margin that evaporates
Turnover grows, profit doesn't — shrinkage, discounts, and paper sales eat the difference invisibly.
Branches on trust
Sales summaries arrive as notebook photos; transfers arrive minus a carton; nobody can say when it started.
M-Pesa that almost matches
Confirmation messages, personal-line payments, and reversals — the till statement tells a different story.
Stock cards from another era
The system says 40 units, the shelf says 26, and the last honest count was months ago.
What you get with AWRA OpsHub
Each capability links to a deeper feature tour.
Branch issues with a first-response clock
Branch staff raise tickets that route by category to a department queue, escalate when a timer runs out, and record a satisfaction score at the close.
Branch risk ranked before the shelf empties
The Control Tower ranks stock risk using fourteen days of real branch demand, not the reorder point alone, and carries unpaid invoices and delayed supplier orders in lanes beside it.
eTIMS-compliant POS
Compliant receipts from the ordinary selling flow, with returns moving stock back, posting to the ledger and filing their reversal to KRA against the original receipt. The mobile till keeps selling through a connectivity drop and posts each sale once when the signal returns.
Live stock, every sale
Inventory moves the instant the till rings — shrinkage becomes a same-week variance, not a year-end mystery.
Shift & drawer reconciliation
Cash, M-Pesa, and card reconciled per shift, variances attributed by name.
Governed branch transfers
Request, approve, dispatch, receive — with in-transit visibility, so transfers stop leaking.
Replenishment intelligence
Reorder suggestions from real sales velocity — buy what moves, stop funding what sits.
Purchasing & supplier terms
Consolidated buying across branches with supplier performance tracked per order.
How teams get started
1
Load items and open with a count
Catalog and prices imported; go-live at a stock count so opening numbers are trusted.
2
Run counters on the system
Selling, returns, and the 20-minute daily close — trained on your products, live in a week.
3
Connect the branches
One branch at a time: transfers governed, dashboards live, monthly P&L per manager.
Guides from our blog
Retail & Distribution
Best POS & Inventory System for Kenyan Retail (2026)
eTIMS on every receipt, shrinkage visibility, multi-branch control, and a straight answer on what happens when the line drops — what to demand from a retail system, with an evaluation checklist.
Read
Retail & Distribution
How to Stop Stock Shrinkage in Kenyan Retail
Shrinkage is five problems, not one — theft, miscounts, damage, short-delivery, and paper sales — and each hides in a different gap. Close them all.
Read
Retail & Distribution
Running Multi-Branch Retail in Kenya Without Losing Control
The second branch is where trust stops being a control system — live dashboards, governed transfers, and branch P&Ls that keep growth profitable.
Read
Inventory Insights
A Service Is an Item That Never Touches the Shelf
Every item now has a type, Stock or Service. A service sits in the same catalogue, carries its own price and income account, is sold and bought like any other item, and never touches stock.
Read
Sales Insights
One Invoice, Two Kinds of Line
Goods and the service that goes with them, on one invoice. Each line is labelled for what it is, the stock check reads only the stock lines, and a confirmed order never backorders a service.
Read
Point of Sale
Selling Labour at the Till
A fitting, a cut, a service, a callout. A service now sells at the counter with no stock, no shelf check and no cost of goods, and a refund never puts labour back on a shelf.
Read
Questions we are asked here
Frequently asked questions
Does the till keep working when the internet drops?
Yes, on the mobile app: with your own connection down, each sale is queued on the phone with its receipt and posted once when the signal returns. Worth separating from the other outage people mean by this question: if your line is fine and KRA is unreachable, the sale completes as normal and the transmission retries on its own until it lands, so a KRA outage never stops the counter either.
How does M-Pesa reconciliation actually work day to day?
The shift close states expected takings by payment method; you match the M-Pesa till statement against system-recorded mobile payments per shift, and variances are logged by name. The routine takes about 20 minutes per counter per day.
We have three branches with different item names for the same products. Can you migrate that?
Yes — item lists are standardized and merged during onboarding, then branches connect one at a time, each going live at a stock count. Clean master data is most of the migration work, and it pays back immediately in shared reporting.
Can it handle wholesale and retail from the same shop?
Yes. Credit sales with customer accounts and credit limits run alongside cash-and-carry, and each trade customer can carry a price list — their own, or a shared wholesale list — that the till, quotes and invoices apply automatically, with quantity breaks and dates. A walk-in customer gets the default list or the item price. What we would add for a large trade book is discount authority: a limit per role on how far below list a cashier can go. Today every discount is recorded on the line, and margin is reported per item.
See a full retail day, end to end
A sale, a shift close, and a branch transfer — demonstrated on your own item list.