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Cover story v3.17

October 30, 2026

Automatic Payment Retry, Enterprise Contracts & Downgrade Preview

Automatic payment retry. When a renewal fails, your workspace keeps full access through its grace period and AWRA retries the saved card on days 1, 3 and 5, once each. A retry that goes through restores the workspace exactly like a normal renewal and emails the usual receipt; one that fails puts a notice in your admins’ bell. If the last retry fails or there is no saved card, someone from AWRA reaches out before access pauses. The same period is never charged twice.

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Product announcements

Major releases and milestones, newest first. For the full change history see What's New and the release notes.

Oct 30, 2026 v3.17 Latest

Automatic Payment Retry, Enterprise Contracts & Downgrade Preview

Automatic payment retry. When a renewal fails, your workspace keeps full access through its grace period and AWRA retries the saved card on days 1, 3 and 5, once each. A retry that goes through restores the workspace exactly like a normal renewal and emails the usual receipt; one that fails puts a notice in your admins’ bell. If the last retry fails or there is no saved card, someone from AWRA reaches out before access pauses. The same period is never charged twice.
Plan & Billing now names your subscription state in one word: Trial, Active, Grace period, Past due, Cancelled, Recovery, Enterprise contract or Suspended.
Enterprise contracts. An organization on a negotiated contract is billed by invoice instead of by card, so a missing card renewal never locks it. Invoices can carry your purchase-order number and a tax exemption, and limits agreed above the plan — users, HR employee records, storage and daily or monthly allowances — replace the plan’s figures. The contract shows on Plan & Billing with its dates and billing method.

Oct 30, 2026 v3.16 Shipped

Helpdesk Roles, Mentions & Task Emails

A Support Agent role in every new workspace. It sees the whole ticket queue, replies, assigns and changes status, and reaches nothing outside the helpdesk. Any other role saved with no permissions ticked now starts able to raise and follow its own tickets, so nobody is left without a way to ask for help.
Mentions on tickets. Type @ and a colleague’s first name in a reply or internal note and they are notified with a link to the ticket.
Remove an internal note posted by mistake. The author or anyone who manages tickets can remove it, and the removal is logged. A public reply stays, because the requester already has it.

Oct 30, 2026 v3.15 Shipped

Admin Governance, Security Posture & One Exception Inbox

Change reviews. Choose which sensitive changes wait for a second person: weakening the security policy, creating or rotating an API key, tax settings, inventory defaults, approval rules and deleting the organization. Every switch starts off, the person who asked can never approve their own, and switching a review off is itself reviewed while any review is on.
Delegated admins and access hygiene. Give a branch, department, finance, security or implementation-partner admin the power to manage only their own people and permissions. See what a role change will open or close before saving it, suspend many users at once with a reason, find dormant users, unused roles and old API keys, and follow an admin command center that lists what is still to set up. Industry setup templates fill gaps without overwriting choices already made.
Security posture and sign-in. A 0–100 posture score with a 30-day trend, anomaly rules for impossible travel, failed sign-ins, export spikes and mass deletions, and security incidents worked to a recorded closure with an exportable timeline. Connect your identity provider with SAML or OIDC and provision users with SCIM, set device rules by role, lock audit retention so it can only be lengthened, and the audit trail is verified every night. Evidence packs now cover users, roles, admin changes, settings and AWRA staff access, with a control map to ISO 27001, SOC 2 and Kenya DPA clauses — a cross-reference for your audit, not a certification.

Oct 30, 2026 v3.14 Shipped

Asset Checks, FIFO Costing & Transfers Worked on the Floor

Asset checks. Run a campaign that asks every custodian to confirm, asset by asset, that they still hold what the register says, with a label scan, GPS position or photo where you require one. Custodians without a login answer from a signed link in their reminder email, managers can record a witnessed answer, and line managers hear who has not answered once it is overdue. Each asset also carries a 0–100 risk score you can scope a campaign by.
Asset labels are governed. A label is active only once its print batch is marked printed, and a second label for the same asset is a replacement request that someone else approves. A label reported unreadable, damaged, tampered or missing opens that request for you, and every scan is counted so labels that never scan stand out.
FIFO costing. Choose FIFO in Settings › Inventory Defaults and each receipt becomes a cost layer that issues use up oldest first; moving average stays the default, and switching revalues nothing. A new Valuation Audit Trail records every cost change with its reason and who made it, and Cost Layers lists what is on the shelf at what it cost.

Oct 29, 2026 v3.13 Shipped

Credit Control, Till Controls & Supplier Collaboration

Credit policy. Set credit limits, payment terms and overdue holds for the whole workspace, a customer segment or one customer, with the customer’s own figure winning. Holds and releases are requests a second person decides, and payment terms fill the invoice due date. Off until you switch it on.
Collections and disputes. A collections workspace shows who owes you in ageing lanes, one currency at a time, with collectors, promises to pay and follow-ups. A customer can dispute an invoice from the portal, reminders pause while it is worked, and it settles with a credit note that can need approval before it posts.
Fulfilment and contract billing. Follow a sales order through pick, pack, ship and delivery, and preview what the invoice will post before raising it; stock still leaves at the invoice checkout. Bill a contract on milestones with exactly one invoice per milestone.

About AWRA OpsHub

AWRA OpsHub is an all-in-one operations platform that unifies inventory, procurement, sales, accounting and asset management for growing businesses.

AWRA OpsHub is a multi-tenant operations management platform that gives teams a single source of truth across inventory, procurement, sales, point of sale, accounting, assets and warehouse workflows. With built-in approvals, workflow automation, AI-powered insights (AwraIQ) and mobile-first field tools, AWRA OpsHub replaces spreadsheets and disconnected tools with one governed system — built to meet the Kenya Data Protection Act, 2019 and comparable global standards.

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