Ask AwraIQ about features, pricing, onboarding, login, integrations, security, demos, mobile apps, automation, reports, or support.
A direct line to AWRA support and a feedback channel, right inside the product you run all day. Send a message, watch the reply land in the same thread, and never dig through a separate portal or your inbox to find the conversation again.
In-app chat · Feedback & inquiries · Threaded replies · Unread badge · Delivered over email
Support that lives somewhere else quietly punishes people for needing it. You hit a snag, then you have to leave what you were doing, find the right email address or portal, re-explain your context from scratch, and hope the reply doesn't get buried in an inbox you've already closed. Most questions never get asked at all — not because they don't matter, but because asking is too much friction.
AWRA puts the conversation where the work is. A message to support is a click away from wherever you are in the product, your thread stays attached to your account, and the reply comes back to the same place with a badge so you actually notice it. Getting unstuck stops being a project.
Every message is captured by type, so a bug report, a bright idea and a general question each go where they belong.
Something not behaving? Start a chat thread and get it sorted, with the full back-and-forth kept in one place for reference.
Tell us what's working and what isn't. Feedback is captured separately so the product team hears it clearly.
A question that isn't quite a fault report? Send an inquiry and we'll point you in the right direction.
Type your message in the sidebar or the Messages page and send. It's saved to your account thread instantly.
Your message is delivered to the AWRA support team over email, with your account context attached so nothing is lost.
Support responds, the reply lands in the same thread, and an unread badge appears in your sidebar so you notice it.
Once it's handled the conversation is marked resolved, and it can be reopened any time the topic comes back.
The chat is the friendly front door; email is the dependable rail behind it. You get the convenience of writing in-context without giving up the reliability and paper trail of email.
Your message and every reply are grouped into one thread with timestamps, so the whole exchange reads top to bottom.
A live count in the dashboard sidebar tells you when support has replied, and clears itself the moment you open the chat.
Fire off a quick message from the slide-in sidebar, or open the full Messages page to review your history.
Conversations are marked resolved when handled and can be reopened later, so a thread's status always reflects reality.
Beyond support questions, a dedicated feedback type routes your product suggestions to the right ears.
Messages and replies are sent by email in the background, so the app never stalls and nothing is silently dropped.
Access to messaging is controlled by a support permission, so you decide which users can raise support threads.
Every thread is isolated to your own organisation's data — your conversations are yours alone.
Past threads and feedback stay on record, so a recurring question doesn't start from a blank page each time.
Because the chat is part of the product, the people you're talking to already have the context that a cold support email would make you spell out. You're not opening a faceless ticket into the void — you're continuing a conversation attached to your account.
And because the reply comes back with a badge instead of vanishing into an inbox, the loop actually closes. You ask, you're answered, you see it, and the thread is marked done.
In-app support chat is a direct channel between your organisation and AWRA support, plus a feedback line — all delivered over email. It's deliberately focused on getting you help: it isn't a peer-to-peer messenger between your own staff, and it doesn't try to be a real-time chat app with file drops, reactions or presence. For self-serve answers it sits alongside the Help Center, Documentation and FAQ; for team collaboration around records, that lives in the modules themselves.
Sometimes the fastest answer is one you find yourself. AWRA gives you both.
Reach AWRA support and share feedback from right inside your workspace — one thread, an unread badge, and every word delivered over email.