Prospective customers
Start with the Terms of Service, Privacy Information, Trust Center, pricing resources, and implementation material before a pilot or procurement review.
Legal Center
An index of AWRA OpsHub’s public legal, privacy, security and trust documents, grouped by who usually needs them.
Platform contract
Terms of Service
Rules for accounts, acceptable use, billing, support, service availability, customer data, suspension, liability, and governing terms.
Privacy program
Privacy Information
How AWRA collects, uses, protects, retains, shares, and supports rights requests for personal and operational data.
Privacy controls
Your Privacy Choices
Cookie and browser storage controls, communication preferences, and the access, correction, and deletion paths available to visitors, customers, and vendor users.
Cookie notice
Cookie Policy
Categories of cookies and related technologies, third-party identifiers, consent-based marketing measurement, browser controls, and preference management.
Consent manager
Cookie Preferences
Review and change optional cookie categories, understand which cookies are strictly required, and manage browser storage used on AWRA public pages.
Account closure
Account & Data Deletion
How to request deletion of an AWRA OpsHub account and its data, what we remove, what we are required to retain, and the timelines that apply.
Security intake
Responsible Disclosure
Guidance for reporting suspected vulnerabilities, safe research expectations, triage flow, and coordinated disclosure handling.
Brand rights
Rights & Brand Usage
Rules for referring to AWRA names, logos, screenshots, product UI, public content, documentation, integrations, partner claims, and copyrighted materials.
Partner program
Partner Program Terms
Eligibility, partnership tracks, tiers and revenue share, the two-year attribution window, deal protection, commission payment and clawbacks, partner obligations, and termination.
Developers & ISVs
Developer & Marketplace Policies
API access and credentials, acceptable use, data protection and security, OAuth scopes, marketplace listing requirements, review, fees, versioning, and delisting.
Processing chain
Sub-processors
The current third parties AWRA engages to deliver the platform — hosting, payments, email, SMS, AI, and optional integrations — with purpose, data categories, and region for each.
Inclusive access
Accessibility Statement
AWRA inclusive design commitments, WCAG alignment goals, known limitations, assistive technology support, and how to raise an accessibility barrier.
Recommended review path
Move from contract terms to operating proof.
01
Start with the agreement
Review Terms of Service for account rules, acceptable use, subscriptions, support, and limitation language.
02
Check privacy handling
Review Privacy Information, Cookie Policy, Privacy Choices, and DPA when personal data or customer records are involved.
03
Review trust posture
Use Trust Center, Security Whitepaper, SLA, and Compliance Status for procurement or IT security review.
04
Send open questions
Use Contact AWRA for procurement checklists, security questionnaires, privacy requests, and legal follow-up.
Trust and compliance library
Use these when procurement, IT, legal, or finance asks for deeper proof.
Trust Center Security posture, governance resources, uptime context, privacy resources, and procurement review links. AI Trust Center Responsible AI principles, exact models we run, what leaves your organization, data-use commitments, sub-processors, and how to opt out. Compliance Matrix Side-by-side view of how AWRA supports Kenya DPA 2019, GDPR & UK GDPR, POPIA, Nigeria NDPA 2023, and HIPAA-aligned safeguards. Security Whitepaper Architecture, access controls, auditability, infrastructure practices, and data protection detail. Data Processing Addendum Processor commitments, customer instructions, subprocessors, transfer safeguards, and data subject support. Data Processing Agreement Full clause-by-clause DPA: scope, security, sub-processors, breach handling, retention, audit rights, and Kenya DPA 2019 alignment. Service Level Agreement Service availability expectations, support posture, maintenance, incident communication, and resilience commitments. Status Page Live service status for platform modules, APIs, mobile sync, background jobs, and support readiness. Sub-processors Current third-party sub-processors, what each one is used for, the data categories involved, and the region where processing happens. Compliance Status Compliance posture, operational controls, privacy handling, evidence support, and governance signals. Contact AWRA Route legal, privacy, security, procurement, implementation, and support questions to the right AWRA desk.
Find content relevant to you
Different reviewers need different proof.
AWRA legal resources are arranged to help each audience start with the right documents instead of reading every policy from the top.
Existing account administrators
Use the privacy, data processing, service-level, security, and compliance documents when preparing internal governance or supplier management reviews.
Security and IT reviewers
Review architecture, uptime, disclosure, device trust, security operations, and incident-response expectations before production rollout.
Privacy and legal reviewers
Check data-rights handling, cookie preferences, retention notes, subprocessors, customer instruction flow, and privacy request routing.
Document map
Use the right resource for the question in front of you.
This map helps procurement, legal, privacy, and IT teams understand where each type of review question belongs.
Topic Use it for Resource
Commercial terms Account rules, subscriptions, acceptable use, payment, suspension, support, service availability, and legal responsibility. Terms of Service
Privacy and data rights Collection, use, sharing, retention, international transfer, rights requests, and privacy-by-design practices. Privacy Information
Copyright, trademarks, and brand usage AWRA names, logos, product screenshots, user interface captures, documentation, diagrams, partner references, media use, and attribution rules. Rights & Brand Usage
Cookie policy Cookie categories, third-party technologies, retention periods, consent-based marketing measurement, and how AWRA uses browser storage. Cookie Policy
Cookie controls Required cookies, optional categories, consent manager behavior, browser controls, and public-page storage. Cookie Preferences
Privacy choices and rights requests Cookie and browser storage controls, communication preferences, and the access, correction, and deletion paths open to each type of user. Your Privacy Choices
Account and data deletion Deletion requests, what is erased, what must be retained for legal or financial reasons, retention windows, and confirmation steps. Account & Data Deletion
Sub-processors Third parties engaged to deliver the platform, their purpose, the data categories they handle, and processing regions. Companion to the DPA. Sub-processors
Accessibility Inclusive design commitments, WCAG alignment goals, assistive technology support, known limitations, and how to report a barrier. Accessibility Statement
Security reporting Good-faith vulnerability reporting, scope, prohibited testing, intake details, triage, remediation, and coordinated disclosure. Responsible Disclosure
Trust documentation Security posture, customer review links, public compliance resources, SLA, DPA, and security architecture references. Trust Center
Data processing Processor commitments, subprocessors, customer instructions, cross-border transfer safeguards, and data subject support. DPA
Not a substitute for signed agreements
Public legal resources explain AWRA default posture. Enterprise order forms, signed DPAs, negotiated terms, or procurement addenda may add customer-specific obligations.
Operational context matters
AWRA handles inventory, procurement, assets, finance, sales, mobile, vendor, and governance workflows. Legal review should consider the exact modules and data types enabled.
Customer-controlled data
Customers remain responsible for the records, users, workflows, vendors, and organizational instructions they configure inside their workspace.
Living documentation
Public legal and trust resources may evolve as the product, infrastructure, regulations, and customer operating patterns change.
Help Center
Need a quick answer while you read?
Run inventory, procurement, assets, sales, and field work with approved AWRA guidance for setup, migration, integrations, security, pricing, and support.
