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A statutory pay period that is not a month, a VAT rate that belongs to a date, and stock spread across places a truck cannot reach.
This is the one region in this file where the first question is not about an e-invoicing mandate, because in the two markets we cover there is not one. What replaces it is a pair of questions about time, and they are harder to notice because no portal rejects you for getting them wrong. Papua New Guinea pays fortnightly, and its salary and wages tax is computed on fortnightly tables — so the pay period is a statutory unit rather than a scheduling preference, there are twenty-six of them in a year, and twice a year a calendar month contains three of them. Fiji moved its VAT from 9% to 15% on 1 August 2024, which makes every credit note, recurring schedule and open quotation that straddles that date a question about which rate applied rather than which rate applies. Underneath both sits the ordinary operational reality of the region: goods that move by sea between places a truck cannot reach, costs that arrive weeks after the shipment, and a support conversation happening across enough time zones that "we will look at it today" means something different at each end. We have written pages for Papua New Guinea and Fiji. We have deliberately not written them for Australia and New Zealand, which are much larger markets with deep local implementation benches and payroll reporting obligations we have not built — a page there would be mostly a list of what we do not do, aimed at readers who have better options.
Where the tax tables are fortnightly, deriving the deduction from a monthly gross is not a rounding difference — the progressive steps land in different places and the figure is simply different. Ask any vendor how many payroll runs their system will accept in one calendar month before you ask anything else.
Almost every finance system stores one rate per country with no date attached. That is correct until you raise a new document about an old period — a credit note, a reissue, a schedule that crosses the change — and then it is confidently wrong, with no warning that it was asked a question it could not answer.
A vendor eight or nine hours away is not a detail to discover in month two. Support that is genuinely asynchronous works well for configuration questions and badly for anything urgent, and the honest version of that sentence should appear in the proposal rather than in the renewal conversation.
These are the sales-tax presets AWRA OpsHub ships with, 4 of the 88 countries covered in total. They are headline national rates and a starting point for configuration — reduced, zero-rated and exempt categories still need setting up against your own chart of accounts, and rates change with each finance act.
| Market | Currency | Tax | Standard rate |
|---|---|---|---|
| Australia | AUD Australian Dollar | GST | 10% |
| New Zealand | NZD New Zealand Dollar | GST | 15% |
| Fiji | FJD Fijian Dollar | VAT | 15% |
| Papua New Guinea | PGK Papua New Guinean Kina | GST | 10% |
Grouped into 1 topic, newest first within each.
Ask every vendor what their system does with a credit note raised today against an invoice from July 2024. We publish what ours does, which is not enough, which is what makes the question fair.
Ask every vendor how many payroll runs their system accepts in one calendar month, and what reads a supplier certificate's expiry date at payment time. We publish our own answers, which are one and nothing.
Each of these sets out what is built today and what is still on the roadmap for that market.
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