Stock Exceptions
Items at or below their reorder point, items with less than seven days of cover at their last fortnight’s demand, and storage locations holding more than their declared capacity.
Smart Alerts
Catch operational exceptions before teams discover them the expensive way.
AWRA Smart Alerts watches your stock, deliveries, invoices, adjustments, margins and warehouse capacity for the exceptions that cost money when nobody notices them. Each alert can be given an owner, acknowledged with a note, and resolves itself once the condition behind it has cleared.
Why this page matters
Most operational risk starts as a small exception nobody owned yet.
A low-stock line becomes a missed sale. A late purchase order becomes a rushed one. An item priced below cost sells at a loss all week. A shelf over its capacity becomes a safety problem. AWRA Smart Alerts surfaces these conditions in one place, gives each one an owner, and keeps it visible until the condition is actually gone.
Procurement Delays
Purchase orders still open past their delivery date, with the supplier and the due date on every line so the buyer can chase the right one.
Sales & Margin
Customer invoices past their due date, and items whose selling price is at or below what you pay for them.
Approvals Waiting
Stock adjustments raised and still waiting for approval, so a count variance or a write-off does not sit unreviewed.
Alert workflow
From raw signal to resolved action, alerts need context and ownership.
Smart alerts are only useful when they help someone do the next right thing. Each alert names the condition, carries its severity, lists the records behind it with a link to each, and shows who owns it and whether they have it in hand.
Detect the exception
Seven checks run across inventory, warehousing, procurement and sales. Results are refreshed at least every fifteen minutes, or on demand from the board.
Show severity and the evidence
Each alert type carries its severity, and lists the worst records behind it — the item, order, invoice or location — each one a click away.
Give each alert an owner
Assign a stock alert to the stock controller, a late order to the buyer, an overdue invoice to whoever chases it. The person assigned is notified in the app.
Acknowledge with a note
Acknowledge an alert so everyone can see it is in hand, and say what you are doing about it. Acknowledging an alert nobody owns makes it yours.
Let it resolve itself
Once the condition clears, the alert is marked resolved. If it comes back, that is a new occurrence with no owner — an old acknowledgement never silences a recurrence.
The alert lifecycle
An alert is an occurrence with an owner, not a notification that scrolls away.
Until October 2026 an alert was recomputed and forgotten between two views. Now each one is recorded when its condition first appears, carries an owner and an acknowledgement for as long as it lasts, and closes on its own when the condition goes away.
Assign at any point. Pick any active user in your workspace, with an optional note. They get an in-app notification that links straight to the alert.
A recurrence is a new occurrence. If the condition returns next week it opens fresh, unowned and unacknowledged, so last week’s “in hand” cannot hide this week’s problem.
A cleared alert cannot be edited. Trying to acknowledge or reassign one that has already resolved tells you it has cleared rather than reviving it.
The assistant knows the owners. Ask the in-app assistant “any alerts?” and it lists each active alert with its owner or acknowledgement, without opening or closing anything.
The seven checks
Exactly what raises an alert today.
A short list of precise rules beats a long list of vague ones. These are the conditions Smart Alerts checks, the severity each one carries, and who usually owns it.
| Alert | Raised when | Severity | Typical owner |
|---|---|---|---|
| Low stock items | An item’s stock is at or below its reorder point | High | Stock controller |
| Stockout risk | Stock covers seven days or less at the average daily demand of the last fourteen days | High | Buyer |
| Overdue invoices | A customer invoice is unpaid past its due date | High | Credit controller |
| Margin risk items | An item’s selling price is at or below its buying price | High | Pricing lead |
| Delayed purchase orders | An order is still open after its delivery date | Medium | Buyer |
| Pending adjustments | A stock adjustment is waiting for approval | Medium | Inventory approver |
| Locations over capacity | A location holds more units than its declared capacity — a warning, never a block on receiving | Medium | Warehouse lead |
Operational scenarios
Exception detection sells best when leaders can picture the problem it prevents.
Smart Alerts helps teams find the abnormal condition early enough to make a different decision.
A branch is heading toward stockout while its replenishment order is late.
The stockout-risk alert and the delayed-order alert appear side by side. The buyer owns both, acknowledges the late order with the supplier’s new date, and the stock alert stays open until the goods are received.
A supplier price rise has left three items selling at a loss.
The new buying prices push three items to or below cost and the margin alert opens. The pricing lead is assigned, updates the selling prices, and the alert resolves itself on the next check.
What AWRA OpsHub does today
- Seven alert checks across stock levels, seven-day stockout risk, location capacity, late purchase orders, overdue customer invoices, items priced at or below cost and adjustments awaiting approval.
- An owner per alert, chosen from the active users in your workspace, notified in the app when assigned.
- Acknowledge and reopen with a note, recording who acknowledged and when.
- Automatic resolution when the condition clears, recorded the next time the board is checked.
- A fresh occurrence on every recurrence, so an old acknowledgement cannot silence a new problem.
- Answers from the in-app assistant listing active alerts with their owners, under the asker’s own permissions.
More we can add to your workspace
- Alert thresholds you set yourself, such as a cover window other than seven days or a minimum overdue amount.
- Resolution checked in the background, closing a cleared alert on schedule rather than when the board is next opened.
- Alerts delivered by email, SMS or chat, beyond the in-app notification to the assigned owner.
- A history of resolved alerts with time to acknowledge and time to resolve, for monthly review.
- Alerts on sync failures, sign-in anomalies and till variances, which today live on their own screens in the offline control center and security pages.
- Automatic owners by alert type, so every new stockout alert lands with the buyer without anyone assigning it.
Each row in the middle column extends an alert engine that already records occurrences, owners and acknowledgements. Tell us which exception your team keeps finding too late.
Connected AWRA workflows
Smart Alerts works best when it connects detection to action.
Alerts are one stream in the Ops Center, beside the anomaly radar and the approvals hub. These are the pages that pick up where an alert leaves off.
Ops Center
Alerts, anomalies and approvals in one command surface, with the control tower for executives.
Unified Action Governance
Turn an alert into owned tasks, approvals and measurable resolution work.
Workflow Automation
Route approvals, reminders and exception handling workflows around the records an alert points to.
Predictive Insights
Forecast demand and pressure further out than the seven-day stockout window.
AI Assistants
Ask “any alerts?” in the app and get the live list with owners, read from your own workspace.
Offline Control Center
Where failed syncs, stale devices and field exceptions are monitored today.
Smart Alerts
Frequently asked questions
What does AWRA Smart Alerts check?
Seven conditions: items at or below their reorder point, items with seven days of cover or less at recent demand, locations over their declared capacity, purchase orders past their delivery date, customer invoices past their due date, items priced at or below cost, and stock adjustments waiting for approval.
Can an alert have an owner?
Yes. Assign any active user in your workspace, with an optional note, and they receive an in-app notification linking to the alert. Acknowledging an alert that nobody owns makes it yours.
What does acknowledging an alert do?
It records who has it in hand and when, with a note if you add one, so the rest of the team can see it is being dealt with. You can reopen it if the plan changes.
Do I have to close alerts by hand?
No. When the condition behind an alert clears, the alert is marked resolved the next time the alerts board is checked. If the condition comes back, it opens as a new alert with no owner.
How fresh are the alerts?
The checks are refreshed at least every fifteen minutes, and anyone on the board can refresh them on demand.
Can I set my own thresholds?
The reorder point and location capacity come from your own item and location settings. The seven-day cover window and the other rules are fixed today; thresholds you set yourself are something we can add.
Can I ask about alerts without opening the board?
Yes. Ask the in-app assistant about alerts and it lists each active one with its severity and its owner or acknowledgement, read from your workspace and never reworded by an AI model.
Exception intelligence
Give every operational exception a severity, an owner and an end.
AWRA Smart Alerts helps teams manage by exception: fewer surprises, clear ownership, and alerts that close themselves when the problem is gone.
Help Center
Need a quick answer while you read?
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