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Market hub
Operating in South Asia
Seven markets, seven tax systems and nothing shared between them: a transfer that is a supply, two registers in one country, a rate that turns on whether your customer filed, and a rate that was law for five years and never charged.
- Guides published
- 21
- Topics covered
- 12
- Markets
- 7
- Currencies
- 7
What is different about operating here
The habit worth breaking here is the one that treats a region as a unit. South Asia has no common external tariff, no shared VAT framework and no functioning trade bloc, so the seven markets on this page have genuinely nothing in common except a map — and their consumption taxes run from 5% to 18% on four different designs. India is the fact everyone knows: registrations in two different states are distinct persons, so moving your own stock between your own warehouses across a state line is a supply, with a tax invoice, a movement document and input tax credit changing states, though nothing was sold and nobody was paid. Your warehouse network is a tax network. But Pakistan splits its sales tax down the middle — goods are federal, services are provincial with five separate authorities — and adds a further charge when the buyer is not an active taxpayer, so the correct rate depends on somebody else's filing. Bangladesh runs two registers side by side, one of which gives your supplier a tax you can reclaim and one of which does not. Bhutan started a goods and services tax on 1 January 2026 at a rate that replaced the one in its own Act before that Act ever operated. Sri Lanka moved its rate twice in two years. The second fact is commercial rather than statutory and it still holds: this region has the deepest and cheapest business software bench in the world, so a compliance pitch from a foreign vendor is not a serious proposition and we do not make one. What is genuinely unserved is the operational layer underneath — the movement, the confirmed arrival, the landed cost, the supplier you chose — which is where every one of those obligations originates.
Three things that catch teams out
- 01
A transfer is a transaction
Systems built for markets where an internal movement is a logistics event will record a dispatch and an arrival and nothing in between. In India that gap is a supply with four obligations attached, and the people triggering it are storekeepers rather than accountants.
- 02
The rate is not always a fact about what you sold
In Pakistan a further charge applies when the buyer has no registration number or is not an active taxpayer, and "active" lapses when they miss a return. In Bangladesh whether your supplier's tax is reclaimable depends on which of two registers they are on. Both are facts about the other party, held on a record that most systems treat as a name and an address.
- 03
The local bench is not a weaker alternative
It is cheaper, better integrated with the tax portal, and supported by an implementer in every city. Any foreign vendor claiming to beat it on compliance is describing an ambition — and one claiming to have built it once for South Asia is describing seven unrelated systems as though they were a region. Ask which country it was actually built and tested against.
Every module, and where the guides are
Tax is two of these ten. AWRA OpsHub runs inventory, procurement, assets, sales, point of sale, HR and payroll, finance, projects, helpdesk and reporting as one system, and all ten work in every market — the presets below only decide what a rate field is pre-filled with. 10 of the ten have a guide written for South Asia; the rest point at the method guides, which hold wherever you run them.
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Inventory
7 guides -
Procurement
2 guides -
Assets
1 guide -
Sales
2 guides -
Point of sale
2 guides -
HR & payroll
1 guide -
Finance
2 guides -
Projects
1 guide -
Helpdesk
2 guides -
Reports & BI
1 guide
Tax and currency presets for this region
These are the sales-tax presets AWRA OpsHub ships with, 7 of the 188 countries covered in total. They are headline national rates and a starting point for configuration — reduced, zero-rated and exempt categories still need setting up against your own chart of accounts, and rates change with each finance act.
| Market | Currency | Tax | Standard rate |
|---|---|---|---|
| India | INR Indian Rupee | GST | 18% |
| Pakistan | PKR Pakistani Rupee | VAT | 18% |
| Bangladesh | BDT Bangladeshi Taka | VAT | 15% |
| Sri Lanka | LKR Sri Lankan Rupee | VAT | 18% |
| Nepal | NPR Nepalese Rupee | VAT | 13% |
| Maldives | MVR Maldivian Rufiyaa | GST | 8% |
| Bhutan | BTN Bhutanese Ngultrum | GST | 5% |
21 South Asia guides
Grouped into 12 topics, newest first within each.
Inventory Insights
4
Every Variance and No Score
Every count records the variance on every line — quantity out, value out, held against a review threshold. Then the session closes and the numbers stop. Nothing turns a year of variances into an accuracy figure, a trend, or an answer to which site is drifting. The data is complete; the measurement was never built.
The Evidence You Do Not Have to Provide
A high-value write-off here needs a second person, a dedicated permission and a value test that cannot be gamed by splitting it. What it does not need is a photograph, a note or any document at all — the file field is optional, everywhere, always.
The Transfer That Approves Itself
Our stock transfer has a button marked Approve. It is a synonym for Dispatch, in the web application and the API alike, and the stock leaves the source in the same instant. There is no approved-and-waiting state, because there is no approved state at all.
Nothing Was Sold, Nobody Was Paid, and You Owe a Tax Invoice
Move your own goods between your own warehouses across a state line and you have made a taxable supply. Four obligations follow, all of them triggered by storekeepers and discovered by accountants.
Point of Sale
2
The Cheque in the Drawer Is a Dated Risk
Hold a cheque too long and the drawer can be discharged to the extent of the damage your delay caused. A cheque carries three dates and a payment row here has one column — and the till cannot take one at all.
When the Line Drops
An offline till is not one feature. It is four, they fail independently, and most systems claiming offline mode have built one or two. Here is the honest map of which are here — none — and what that means before you buy anything.
Helpdesk & Support
2
The Complaint That Starts No Clock
Indian e-commerce rules give a grievance officer 48 hours to acknowledge a complaint and one month to redress it. Three settings in an ordinary help desk decide whether either period is measured — and the one that matters is not a clock.
Per-Desk Business Hours for Cross-Timezone SLAs
The business day here is two clock times and one application timezone — simple and predictable for a single-site team. For a desk in Bengaluru promising four hours to a customer in Lagos, we can add per-desk business hours so each SLA counts in its own clock.
Sales Insights
2
Who You Are Actually Selling To
A customer can have many named contacts with roles and many structured addresses with labels and a default. It is a proper counterparty model. It also has a second free-text address field — so there are two places an address can live.
The Rate That Depends On Whether Your Customer Filed
Pakistan adds a further 4% when the buyer has no registration number or is not an active taxpayer — and "active" lapses because of a return somebody else did not file. Until 2022 the clause turned only on holding a number, which a checkbox models correctly. One sentence in a Finance Act turned an attribute into a status, and no software was notified.
Procurement Insights
2
The Quote Lines That Are Not Rows
A requisition has line rows. A request for quotation has line rows. A purchase order has line rows. A supplier's quotation has a JSON blob — the one document whose detail is not queryable, and the one you most need to compare.
Two Suppliers, Same Price, Different Cost
Bangladesh puts suppliers on one of two registers. A registered supplier charges VAT you reclaim; an enlisted one charges a turnover tax you cannot. Two quotes at the same figure are therefore not the same cost, the cheaper-looking one is usually the smaller business, and no purchasing comparison we have seen can tell them apart.
Implementation & Rollout
2
Buying Operations Software in Pakistan: A Straight Guide
Ask what a stored tax figure knows about its destination — then ask whether the vendor would classify goods versus services for you. The right answer to the second is no, and the first question tells many readers to skip ahead.
Buying Operations Software in India: A Straight Guide
The deepest and cheapest software bench in the world is already in your city. Here is how to work out whether you are making the purchase it serves — and what to do if you are not.
Accounting Insights
2
The Rate That Was Law For Five Years
Bhutan's GST commenced on 1 January 2026 at 5%. Its own Act had said 7% since 2020, and 7% was never charged for a single day — so a researcher who goes to the primary source, reads it properly and stops there publishes a forty per cent error. Going to the statute is necessary. It is not sufficient.
A Figure With No Owner
Sales tax on goods is federal in Pakistan and sales tax on services is provincial, levied by five separate authorities. So which government a figure belongs to depends on what you sold — and most systems store the amount without storing the answer.
Projects & Job Costing
1
Assets & Equipment
1
Reports & BI
1
HR & Payroll
1
Logistics & Field Service
1
Product pages for this region
Each of these sets out what is built today and what is still on the roadmap for that market.
Help Center
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