Account & Data Deletion

This page explains how to request deletion of your account and associated data for the AWRA OpsHub application and services, operated by AWRA OpsHub System ("AWRA", "we", "our", or "us"). It applies to both the AWRA OpsHub mobile app and web application.

How to request account deletion

Option 1 — In the app (fastest):

1. Sign in to AWRA OpsHub.
2. Open Settings → Account (workspace owners: Settings → Organization).
3. Select Request account deletion.
4. Confirm the request. For your security, we send a verification link to the email address on your account — open it to confirm.
5. You will see a preview of the data that will be permanently removed, and the scheduled deletion date.

Option 2 — By email:

1. Email [email protected] from the email address registered to your account.
2. Use the subject line "Delete My Account".
3. Include your account email, organization/workspace name, and confirmation that you want your account and data deleted. We may verify your identity before processing.

What happens after you request deletion

1. Request & verify — you submit the request and confirm it via the secure email link.
2. Preview — you can review exactly which records will be permanently lost.
3. Grace period — the account is scheduled for deletion after a 30-day grace period. During this window you can cancel the request to restore your account.
4. Permanent deletion — once the grace period ends, your account and associated data are permanently purged from our production systems.

What data is deleted

When deletion completes, we permanently remove the personal and business data associated with your account and workspace, including:

• Account and profile information — name, email address, phone number, country, and login credentials.
• Authentication data — multi-factor authentication settings and biometric configuration held on your account.
• Workspace business records you created in the app — inventory items, stock movements, procurement requests, RFQs, purchase orders, vendors, customers, sales, invoices, quotations, accounting entries, assets, uploaded photos, and related transaction history.
• Device identifiers and usage/analytics data linked to your account.

What data is retained, and for how long

• Grace-period copy: during the 30-day grace period, data is retained so the request can be cancelled; it is deleted at the end of the period.
• Legal, tax, and accounting records: where the law requires it (for example, financial and tax records), we may retain limited records for the statutory retention period applicable in your jurisdiction, after which they are deleted or anonymized.
• Payment data: AWRA OpsHub does not store full card or bank details. Payments are processed by third-party providers (M-Pesa, Paystack, PayPal); any records they hold are governed by their own retention policies.
• Backups & audit logs: residual copies may persist in encrypted backups and security/audit logs for a limited period before they are rotated out and permanently overwritten.
• Anonymized/aggregated data: data that can no longer identify you may be retained for analytics and product improvement.

Deleting some data without deleting your account

You can delete individual records (such as items, customers, or documents) directly in the app without closing your account. For requests to remove specific personal data while keeping your account, email [email protected] with the subject line "Privacy Request".

Questions

For any question about deletion or your privacy rights, contact us at [email protected]. See also our Privacy Policy.