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Blog Category
Professional Services
Project profitability, client and trust funds, billable-time vs procurement, and IT asset registers for law, audit, and consulting firms.
10 articles in professional services.
Professional Services 12 min
Two Clocks, One Lock
A firm that sells time runs two separate clocks — the one payroll pays from and the one it invoices from. Only one can be locked at month end, and it is not the one you bill from.
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Professional Services 11 min
The Rate You Cannot Override
What you charge for an hour can be overridden on that hour. What it costs you cannot be overridden at all — so a mixed-grade firm reports margin improving in the month it is collapsing.
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Professional Services 12 min
The Hold Stops the Invoice, Not the Work
A credit limit stops the next invoice to a client who has stopped paying. Nothing stops your team logging another two hundred hours to them — one report will now tell you how many, but none of them refuses the hour.
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Professional Services 12 min
The Permission That Is the Policy
Most approval controls ship as a settings toggle nobody finds. Expense approval switches itself on when you grant the permission — which makes the grant the policy decision, and removes the second source of truth.
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Professional Services 11 min
Retainers, Milestones & Fees That Do Not Quietly Erode
Retainers look like the most stable revenue a firm has and are often its least profitable work. Why you record time on fixed fees especially, the three billing models and their disciplines, and the final milestone nobody defines.
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Professional Services 10 min
Who Is Free Next Week? Resourcing a Firm Without Guesswork
The hardest question in a professional firm, usually answered by asking around. Capacity as a number rather than an impression, why utilisation targets create the wrong behaviour, and the weekly meeting that beats any tool under fifty people.
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Professional Services 8 min
Overhead & Disbursement Control in Professional Firms
A firm with no cost of goods leaks money through overhead — subscriptions nobody reviews, disbursements never recovered, buying nobody approved. How to close the gaps without making finance the enemy.
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Professional Services 8 min
Engagement Profitability: Are Your Projects Actually Making Money?
Utilization tells you how busy your people are; profitability tells you whether it was worth it. In a firm that sells time, confusing them is how a fully-booked practice loses money.
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Professional Services 8 min
Client & Trust Accounts: Keeping Client Money Beyond Question
Money a firm holds for clients is not the firm's money, and proving that at any moment is a professional obligation. What proper segregation of client and trust funds actually requires.
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Professional Services 10 min
Operations Software for Professional Services Firms in Kenya (2026)
Law, audit, and consulting firms sell time — but still run on operations they never systematize: which engagements make money, whether client funds are separate, and where the firm's money goes.
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