Do you retry my card automatically?

Yes. The saved card is retried on days 1, 3 and 5 of the grace period, once each. A retry that succeeds restores the workspace exactly as a normal renewal would and emails the usual receipt; a retry that fails puts a notice in your admins’ notification bell. If the last retry fails, or there is no saved card, someone from AWRA reaches out before access pauses. The same period is never charged twice.

What happens when the grace period ends?

Access pauses rather than anything being removed. You are taken to the billing screen, and the API answers 402 Payment Required so an integration can tell the difference between a billing pause and a fault. The billing screens themselves stay reachable the entire time, so you can always fix it from inside.

Is my data deleted if I stop paying?

No. Nothing is deleted for non-payment. Access pauses and the records stay exactly as they were, so settling the invoice returns you to the same workspace rather than an empty one.

What happens to my data if I downgrade a tier?

It stays. Features belonging to the higher tier become read-only or hidden rather than destructive — the records they created are still there, and moving back up returns them.

Can I see what I will lose before I downgrade?

Yes. Before you confirm, the downgrade screen checks the lower plan against your own workspace and lists the modules that lock, the modules that become read-only, the permissions that go, the limits that tighten, and what happens to your data. Whatever the lower plan leaves out is then refused the same way on the web, through the API and in the mobile app.

Can we pay by invoice or against a purchase order?

Yes, under an enterprise contract. The workspace is billed by invoice instead of by card, your purchase-order number can be printed on each invoice, a tax exemption can be applied, and limits agreed above the plan replace the plan’s figures. Because you pay by invoice, a missing card renewal never pauses access.

Can I get my data out?

Yes. Every register exports to CSV and PDF from its own screen, so what you take with you is the same data you have been working with rather than a special export format.

Before you need it

What happens if a payment fails, you pause, or you leave.

These are the questions people ask after something has gone wrong, when the answer is hardest to find. So here it is in advance, with the actual numbers — and the short version is that nothing is ever deleted for non-payment.

Days of grace

Records deleted

402

API says, not 500

The line

Every stop, in order.

Normal

Active

Everything works. The plan renews on its date, add-ons renew with it, and a receipt lands in your inbox.

Full access

Day 0

A payment fails

A card expires, a limit is hit, a bank declines. Your workspace moves to past due and the retry begins. Nothing changes for anyone using it that morning.

Full access

Days 1–7

Grace period

You keep working, and a banner names the exact date and time the grace ends so nobody is surprised by it. Your saved card is retried automatically on days 1, 3 and 5; your admins see each outcome in their notification bell, and if the retries run out someone from AWRA reaches out. Settling it yourself clears the state immediately.

Full access, with a warning

After day 7

Access pauses

Not deleted, not downgraded — paused. You land on the billing screen, and an API call answers 402 Payment Required so an integration can tell a billing pause from an outage. The billing screens stay reachable the whole time, so the fix is always in reach.

Billing screens only

Any time

Settle, and you are back

A successful payment clears the past-due state and the grace marker together, and the workspace returns exactly as it was. That also repairs the case where a provider webhook went missing and left the flag behind.

Full access

Off the line

Enterprise contract: billed by invoice

An organization on a negotiated contract pays by invoice, so it never rides this line: there is no card renewal to fail, no retry, and no pause for a missing one. Invoices can carry your purchase-order number and a tax exemption, and limits agreed above the plan replace the plan’s figures. Plans and Billing shows the contract, its dates and how it is billed.

What we hold to

Three things that do not change.

Nothing is deleted for non-payment

Access pauses. The records stay exactly as they were, so settling returns you to the same workspace rather than a fresh one.

The way back is never blocked

Billing screens stay reachable in every state, including after the grace ends. A system that locks you out of the page where you would pay it has locked out its own recovery.

You are told the date

The grace banner carries the exact day and time it ends, not a vague warning. A deadline nobody can read is not a warning.

On your terms

Pausing, stopping, and going.

Stop renewing

Turn auto-renew off in Plans and Billing. The subscription runs to the end of the period you have already paid for and then stops. Add-ons stop with it — nothing renews on its own behind the plan.

Drop a tier instead

A downgrade takes effect at your next renewal, so you keep what you paid for until then. Before you confirm, the screen lists what the lower tier takes away. Features above it become read-only or hidden; the records they created stay, and moving back up returns them.

Take your data

Every register exports to CSV and PDF from its own screen, so what leaves with you is the same data you have been working with rather than a special format you then have to decode.

Export & deletion Seats & add-ons

Questions

Asked at the worst moment.

What happens if a payment fails?: Your workspace moves to a past-due state and a grace period of 7 days begins. Throughout it you keep working exactly as before, with a banner naming the date the grace ends, and your saved card is retried automatically.
Do you retry my card automatically?: Yes. The saved card is retried on days 1, 3 and 5 of the grace period, once each. A retry that succeeds restores the workspace exactly as a normal renewal would and emails the usual receipt; a retry that fails puts a notice in your admins’ notification bell. If the last retry fails, or there is no saved card, someone from AWRA reaches out before access pauses. The same period is never charged twice.
What happens when the grace period ends?: Access pauses rather than anything being removed. You are taken to the billing screen, and the API answers 402 Payment Required so an integration can tell the difference between a billing pause and a fault. The billing screens themselves stay reachable the entire time, so you can always fix it from inside.
Is my data deleted if I stop paying?: No. Nothing is deleted for non-payment. Access pauses and the records stay exactly as they were, so settling the invoice returns you to the same workspace rather than an empty one.
How do I stop renewing?: Turn auto-renew off in Plans and Billing. The subscription runs to the end of the period you have already paid for and then stops, and add-ons stop being charged with it — nothing renews behind your back.
What happens to my data if I downgrade a tier?: It stays. Features belonging to the higher tier become read-only or hidden rather than destructive — the records they created are still there, and moving back up returns them.
Can I see what I will lose before I downgrade?: Yes. Before you confirm, the downgrade screen checks the lower plan against your own workspace and lists the modules that lock, the modules that become read-only, the permissions that go, the limits that tighten, and what happens to your data. Whatever the lower plan leaves out is then refused the same way on the web, through the API and in the mobile app.
Can we pay by invoice or against a purchase order?: Yes, under an enterprise contract. The workspace is billed by invoice instead of by card, your purchase-order number can be printed on each invoice, a tax exemption can be applied, and limits agreed above the plan replace the plan’s figures. Because you pay by invoice, a missing card renewal never pauses access.
Can I get my data out?: Yes. Every register exports to CSV and PDF from its own screen, so what you take with you is the same data you have been working with rather than a special export format.

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