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The rules that govern your participation in the AWRA OpsHub Partner Program — how you earn, how leads are protected, what we each commit to, and how the relationship can change or end.
Effective June 17, 2026
These Partner Program Terms & Conditions (the "Partner Terms") govern your participation in the AWRA OpsHub Partner Program (the "Program") operated by AWRA OpsHub ("AWRA", "we", "us", or "our"). They form a binding agreement between AWRA and the individual or entity that applies to or participates in the Program (the "Partner", "you", or "your").
By submitting a partner application, accepting an approval, or otherwise participating in the Program, you confirm that you have read, understood, and agree to be bound by these Partner Terms, together with our Terms of Service, Privacy Policy, and where applicable our Data Processing Agreement. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not apply to or participate in the Program.
For the purposes of these Partner Terms:
Participation in the Program is subject to application and approval. To be eligible, you must be at least 18 years of age (or the age of majority in your jurisdiction), legally able to enter into contracts, and able to receive payments through the methods we support. We may approve, waitlist, decline, or revoke any application at our sole discretion, including where an application is incomplete, inaccurate, duplicative, or where participation would create a legal, reputational, or competitive conflict.
Joining the Program is free — there is no joining fee, and enablement and certification we may offer are provided at no cost. Approval does not create any exclusivity, territory right, minimum-volume guarantee, or commitment by AWRA to provide leads.
The Program offers several non-exclusive tracks, and you may participate in more than one:
The specific track(s) for which you are approved are recorded on your partner record and may be adjusted by agreement.
To help you succeed in your track, AWRA provides free, self-paced enablement through the AWRA Academy, including a dedicated Partner Enablement track that issues verifiable certificates. We may recommend, or for certain tracks require, that named individuals on your team hold current Academy certification.
Your Revenue Share percentage is determined by your tier, which is based on your number of Active Customers. Tiers update as your active base grows. The current tiers are:
| Tier | Revenue Share | Qualification |
|---|---|---|
| Registered | 8% | No commitment |
| Silver | 12% | 2+ active customers |
| Gold | 16% | 6+ active customers |
| Platinum | 20% | 15+ active customers |
Revenue Share percentages, tier thresholds, and qualification criteria are Program parameters that AWRA may adjust from time to time on a prospective basis (see Section 14). A change in tier applies to Subscription Revenue recognized after the change takes effect and does not retroactively alter amounts already accrued.
Revenue Share accrues on the Subscription Revenue of each Referred Customer for the duration of the Attribution Window — that is, the Customer's first term and any renewals through their first twenty-four (24) months of paid subscription, measured from their first paid billing date. After the Attribution Window closes, the Customer is considered fully onboarded and Revenue Share for that Customer concludes, regardless of continued subscription.
Revenue Share accrues only while you remain an active Partner in good standing and only for periods in which the Referred Customer is an Active Customer. No Revenue Share accrues for periods a Customer is unpaid, suspended, refunded, or in arrears.
You may register an opportunity for protection by submitting the prospect's details before another partner does. When AWRA accepts a registration, we will not knowingly route that opportunity to another partner or compete directly on it for the confirmed protection period, which is communicated at the time of registration. Protection is contingent on the accuracy of your submission and your active pursuit of the opportunity.
Where two or more partners register, or claim attribution for, the same prospect, AWRA will resolve the conflict in good faith, ordinarily in favor of the first valid registration. AWRA's determination of attribution and protection is final. Registration does not guarantee a sale, pricing, or that the prospect will become a Customer.
Revenue Share is calculated on Subscription Revenue actually received and retained by AWRA. Accordingly:
A Customer is attributed to you only where the attribution is established through the mechanism we provide — for example, a unique partner referral link or code captured at sign-up, a registered and accepted deal, or another method we confirm in writing. AWRA's records are the authoritative source for attribution. Self-referrals, referrals of organizations you control or are employed by, and referrals procured through prohibited means are not eligible and may result in removal from the Program.
Where Revenue Share is owed and the relevant Subscription Revenue has been received by AWRA, amounts accrue and are made payable on the schedule communicated to you (ordinarily on a monthly cycle in arrears), subject to any minimum payout threshold and to your provision of valid payment and, where required, tax or invoicing details. You are responsible for the accuracy of your payment details; AWRA is not liable for amounts misdirected due to incorrect information you provide.
Currency, payment method, minimum thresholds, and statement format are set by AWRA and may change on a prospective basis. You are solely responsible for all taxes, levies, and statutory obligations arising from amounts you receive, and you agree to provide any documentation reasonably required for AWRA to make payment or meet its own reporting obligations.
As a Partner, you agree to:
Subject to your compliance with these Partner Terms and any brand guidelines we provide, AWRA grants you a limited, revocable, non-exclusive, non-transferable license to use AWRA's approved names and logos solely to promote AWRA OpsHub in connection with the Program. You acquire no ownership in AWRA's marks, and all goodwill from their use inures to AWRA. You must not register or use any domain, business name, social handle, or mark that is confusingly similar to AWRA's. We may review and require changes to, or withdrawal of, any partner marketing that references AWRA.
Each party may receive non-public information of the other (including pricing, prospect data, roadmap, and Program economics). The receiving party will use such information only to perform under these Partner Terms, protect it with reasonable care, and not disclose it except to those who need to know and are bound by confidentiality. These obligations continue after the Program relationship ends. They do not apply to information that is or becomes public through no fault of the receiving party, was lawfully known beforehand, or is independently developed.
You are an independent contractor. Nothing in these Partner Terms creates any employment, agency, joint venture, franchise, or partnership in the legal sense between you and AWRA. You have no authority to bind AWRA, to enter into agreements on AWRA's behalf, to accept payment on AWRA's behalf, or to make representations or warranties for AWRA. You are responsible for your own personnel, expenses, equipment, and taxes.
AWRA may modify the Program, including tracks, tiers, Revenue Share rates, qualification thresholds, the Attribution Window, deal-protection rules, payout mechanics, and these Partner Terms, at any time. Material changes will be communicated through email or in-app notice. Changes apply prospectively; continued participation after a change takes effect constitutes acceptance. We may also suspend or discontinue the Program in whole or in part, in which case Revenue Share already accrued on collected Subscription Revenue up to the effective date of discontinuation will be honored, subject to clawbacks.
Either party may terminate participation in the Program at any time, with or without cause, on written notice. AWRA may suspend or terminate your participation immediately for breach of these Partner Terms, suspected fraud or abuse, legal or regulatory risk, or harm to AWRA's reputation, Customers, or systems.
Effect of termination: Upon termination, your right to represent AWRA and to use AWRA's marks ends immediately, and any registered-deal protections lapse. Revenue Share that has properly accrued on Subscription Revenue actually received before the termination date, and that is not subject to clawback, will be paid in the ordinary course. No Revenue Share accrues for any period after termination, and termination for fraud, abuse, or material breach may result in forfeiture of unpaid amounts to the extent permitted by law. Sections relating to confidentiality, clawbacks, intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.
Any earnings figures, examples, ranges, or projections published in connection with the Program are illustrative only and are not a promise or guarantee of income. Actual results depend on factors outside AWRA's control, including your effort, your market, Customer behavior, and prevailing pricing. AWRA does not guarantee any volume of leads, sales, conversions, or income.
You represent that you and your personnel will comply with all applicable anti-bribery and anti-corruption laws and will not offer, give, or accept improper payments in connection with the Program. You further represent that you are not located in, organized under, or ordinarily resident in any jurisdiction subject to comprehensive sanctions, and that you are not on any applicable restricted-party list. Breach of this Section is grounds for immediate termination.
All intellectual property rights in AWRA OpsHub, its software, APIs, documentation, content, and marks remain the exclusive property of AWRA. These Partner Terms grant no rights except the limited marketing license in Section 11 and any rights expressly stated. Any feedback you provide may be used by AWRA without restriction or obligation.
The Program and any related materials are provided "as is" and "as available." To the fullest extent permitted by law, AWRA disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Program will be uninterrupted, error-free, or that it will achieve any particular result.
To the fullest extent permitted by law, AWRA will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or lost business opportunities, arising out of or relating to the Program. AWRA's total aggregate liability arising out of or relating to the Program will not exceed the total Revenue Share paid to you in the three (3) months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless AWRA and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your participation in the Program, your marketing or representations, your breach of these Partner Terms, your violation of any law, or your infringement of any third-party right.
These Partner Terms supplement, and are in addition to, AWRA's Terms of Service. If you have a separately signed reseller, referral, marketplace, or other written agreement with AWRA, that signed agreement controls where it directly conflicts with these Partner Terms with respect to its subject matter. Otherwise, these Partner Terms govern your participation in the Program, and the Terms of Service govern your use of the platform.
These Partner Terms are governed by and construed in accordance with the laws of the Republic of Kenya, without regard to conflict-of-laws principles. The courts of Nairobi, Kenya have exclusive jurisdiction over any dispute arising out of or relating to these Partner Terms or the Program. If you participate from outside Kenya, you are solely responsible for compliance with your local laws.
Assignment: You may not assign these Partner Terms without AWRA's prior written consent; AWRA may assign freely. Severability: If any provision is held unenforceable, the remainder remains in effect. Waiver: A failure to enforce any provision is not a waiver. Force majeure: Neither party is liable for delays or failures caused by events beyond its reasonable control. Entire agreement: Subject to Section 22, these Partner Terms constitute the entire agreement regarding the Program.
Questions about these Partner Terms or the Program can be sent to [email protected]. To learn more about the Program before applying, see the Partner Program overview or apply to become a partner.
Last updated: June 17, 2026
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