AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
AWRA Help Docs
Support & Helpdesk Guide Turn scattered emails and "can you look at this?" requests into tracked tickets — routed to a department queue, owned by a real person, and kept on an SLA clock. This guide covers intake, queues, working tickets, SL
AWRA Help Docs
Support Escalation Paths Use this guide to decide who should help first when something is confusing, blocked, missing, delayed, or not working as expected. The fastest support path is usually the one closest to the decision: organization ad
AWRA Help Docs
Integrations & Sync Hub Guide Use Integrations to understand sync logs, retries, mappings, API keys, webhooks, QBO checks, reconciliation, and escalation guidance. Integrations connect AWRA with external tools such as accounting systems, co
AWRA Help Docs
Operations Center Guide Use Operations Center to monitor alerts, exceptions, SLAs, ownership, escalation, executive summaries, playbooks, analytics, and cross-module signals. The Operations Center helps teams see what needs attention across
AWRA Help Docs
Troubleshooting: Stuck Workflow Use this guide when an approval, task, automation, SLA, request, transfer, adjustment, or exception is not moving to the next step. A workflow can appear stuck when it is waiting for a person, missing informa
AWRA Help Docs
Public Website, AwraIQ & Support Chat Guide Use this guide to understand help center search, public assistant behavior, support chat, ticketing, AI handoff, knowledge base usage, and customer support operations. AWRA support starts with cle
AWRA Public Page
Automation Library Prebuilt workflows for approvals, queues, alerts, and exceptions Start from repeatable automation patterns that move work forward: approve low-risk requests, escalate stockout risk, remind owners, route exceptions, and ke
AWRA Public Page
: scope of processing, security measures, sub-processors, breach handling, data subject rights, retention, audit rights, and Kenya Data Protection Act 2019 compliance.') Data Processing Agreement Data Processing Agreement The binding terms
AWRA Public Page
AWRA Help Desk Questions about setup, workflows, support, and day-to-day operations. Find practical answers about AWRA OpsHub across inventory, procurement, sales, accounting, integrations, onboarding, APIs, reporting, and post-launch suppo
AWRA Public Page
On the roadmap Part of the Support & Helpdesk suite → See the whole desk at a glance. Support runs on a handful of questions: what’s unassigned, what’s about to breach, who’s overloaded, and are we actually keeping our promises? The agent d
AWRA Public Page
Support & Helpdesk · Now rolling out Every request answered — on the platform that already runs your operations. AWRA Support & Helpdesk turns scattered emails, chats and “can you look at this?” taps into tracked tickets that route to the r
AWRA Public Page
On the roadmap Part of the Support & Helpdesk suite → Put every ticket on the clock. Response commitments only mean something when they’re measured. The SLA engine attaches first-response and resolution targets to each ticket category, time
AWRA Public Page
Procurement Intelligence Command Procurement Analytics Suite AWRA unifies order tracking, quality check discipline, quotation intelligence, and supplier performance scoring in one system view. The result is faster escalation, better procure
AWRA Public Page
Service Reliability SLA and uptime commitments for operational continuity AWRA is built for mission-critical workflows where inventory, procurement, and financial processes cannot pause without business impact. AWRA defines service levels,
AWRA Public Page
Workflow Exceptions Command Center Give failed automations a clear owner, retry path, SLA, and escalation trail. AWRA Workflow Exceptions Command Center helps operations teams monitor failed workflows, retry automation jobs, assign ownershi
Connectors
Push alerts, approvals and operational events to where your team already works. Slack, Microsoft Teams, WhatsApp, Telegram and Discord are live for channel notifications, and SMS is live via Africa's Talking, Twilio or Infobip for order confirmations, OTPs, vendor comms and payment reminders. Per-module toggles control which events post to each channel.
Intake & Portals
Tickets come in from a branded public portal (no account needed), email, and in-app. Visitors submit a request and get a tracking reference to follow progress and reply, while staff raise and follow their own tickets from inside AWRA — all landing in the same routed queues.
SLA Engine
Every ticket runs on an SLA clock with first-response and resolution targets. Timers surface what is due and what is at risk, escalate on breach, and give managers a live view of service performance so nothing quietly slips.
For rollout planning, enterprise procurement, billing, security review, or customer support, share the context and we will route it to the right owner.
