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Release Notes

46

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

284

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

85

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

54

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

91

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

199

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

252

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

189

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

883

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

142

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

176

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

194

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

65

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

90

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

43

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

16

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

17

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

24

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

5

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

225

Core product documentation, module explainers, operating concepts, and platform overviews.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

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Troubleshooting

176

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Troubleshooting

Troubleshooting and support paths

The help center routes troubleshooting questions to published articles, AwraIQ, or human support when a buyer or customer needs more context.

Accounting Automation

Accounting workflows

Accounting automation improves visibility across invoices, reconciliations, reporting, and operationally linked financial controls.

Assetization

Turn stock into a tracked asset

Stock leaves inventory through the normal adjustment and approval path and arrives in the asset register with a custodian and a movement history, linked to the adjustment in both directions.

Automation Library

Automation examples

The automation library shows how AWRA can automate threshold-based triggers, vendor actions, exception routing, and operational follow-up.

AWRA Blog

A Count That Writes Nothing

A stocktake here does not change your stock. It raises adjustments somebody has to approve — so a counter can report what they counted and cannot set the record. The best decision in the module, and the three things it stops short of.

AWRA Blog

A Discount Nobody Had to Authorise

A discount at this till is four columns: the sale, the line, a free-text description and an amount. No approver, no reason code, no limit and no user. It is a record of what happened, not a control over whether it should have.

AWRA Blog

A Discount With No Name on It

A discount at the till is an amount and a sentence — no approver, no reason code, no percentage, no person on the record. A stock write-off of the same value needs a dedicated permission and a second pair of eyes no permission can override.

AWRA Blog

A Financial Year That Does Not Start in January

Egypt closes 30 June, Japan and India 31 March, Ethiopia on a date that is not the first of any Gregorian month. Our ledger turns out to be immune because it never modelled a year at all — and the damage is done by four convenience buttons and a handful of defaults that all assume 1 January.

AWRA Blog

A Hold That Does Not Report as One

Ten stock statuses are declared. One counts as sellable and five count as a hold. The other four are neither — so stock put into one of them cannot be sold and is reported as not being on hold, which is the worst of both descriptions.

AWRA Blog

A Register Is a Rhythm, Not a Record

You can record that an asset was verified. You cannot start a verification, assign it, track what is outstanding or close it. The stock module can do all four for a count — which makes this a design inconsistency rather than a missing feature.

AWRA Blog

A Short Delivery Is Not a Refusal

Receiving more than was ordered is blocked. Receiving less is recorded and accepted. That asymmetry is the whole design of the check at the receiving door, and the reasoning applies to a great many controls that get built symmetrically and then bypassed.

AWRA Blog

A Shortfall With No Name on It

Send a hundred, receive ninety-seven, and the system records the three. Not why, not who, not what they were worth. Returning goods deliberately does require a reason — so the intentional act must explain itself and the unexplained one does not.

AWRA Blog

A Three-Way Match for Work You Cannot Count

A delivery confirmation counts as received in the three-way match, so an order is not ready to pay while a service on it is unconfirmed, and paying past the match needs its own permission and a reason.

AWRA Blog

An Invoice That Has to Be Approved

An invoice is not created and sent in one act. It is drafted, approved by a named person at a recorded time, confirmed, then sent — and a customer over their credit limit stops it dead at approval. Having a lifecycle at all is the unusual part.

AWRA Blog

Benevolence Without Exposing the Pastor

Hospital bills, school fees, funeral costs. The most pastorally sensitive money a church handles, usually the least controlled — and the person an informal process fails to protect is the minister.

AWRA Blog

Counting the Shop Without Closing It

Cycle counting only works if the system can stop the sale that happens mid-count. This one does — the freeze reaches the till with a readable reason — plus blind counts, assignments and thresholds that clear the noise. One dimension is missing.

AWRA Blog

Every Background Job Leaves a Row

Every background job writes a row when it starts and updates it when it finishes, with its runtime, its queue, its attempt count and — on failure — the exception. The monitor is also written so it can never break the job it is watching.

AWRA Blog

Every Tolerance Ships at Zero

Four matching tolerances on a purchase order, and every one ships at zero, so any variance at all is a discrepancy. Over-receipt is refused, payment on a discrepancy is blocked, and an override is wiped the moment the documents change and the order reconciles.

AWRA Blog

Every Variance and No Score

Every count records the variance on every line — quantity out, value out, held against a review threshold. Then the session closes and the numbers stop. Nothing turns a year of variances into an accuracy figure, a trend, or an answer to which site is drifting. The data is complete; the measurement was never built.

AWRA Blog

Expense Claims & Approvals: Stopping the Slow Leak

Nobody ever went bust on expense claims, which is why they go unmanaged for years. The four structural gaps that make ordinary behaviour expensive, and the approval design that closes them.

AWRA Blog

Extending Imprest Control to the Back-Office Cash Box

This product has full imprest control — a float, recorded movements, an expected balance, a count and a variance — running on the till today. Extending the same control to the back-office cash box is a straightforward addition we can make.

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