AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
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Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, period close, certified statements and the VAT return.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
AWRA Blog
Almost every prequalified supplier list has the same defect: nothing removes anyone. Ours has a shelf life — a validity period you set, a date stamped at approval, and a job that runs at six every morning, expires the qualification and deactivates the supplier so they drop out of the selectable list. Here is the whole pipeline, and the five things it does not do.
AWRA Blog
A quote comparison that weighs a vendor rating is only as good as wherever the rating comes from, and in many systems it is a number nobody fills in. Ours reads each supplier's stored track record from past orders, as a factor you switch on, with newcomers scored at the average.
AWRA Blog
Schools and colleges run real operations behind the classroom: procurement, boarding supplies, laboratory and ICT assets, transport fleets and tight budgets answerable to boards and parents. The disciplines that keep an education institution accountable.
AWRA Blog
Everyone sells offline capture as the answer to a power cut, and it answers the half that was not the problem. Your till records a sale in the dark; it cannot get a card approved — and in a card-majority market that is where the evening's revenue goes.
AWRA Blog
Accepted is the least useful thing a supplier can say about a purchase order. What an acknowledgement has to carry — a promised date, and per line confirmed, partial, backordered or unavailable — and how shipment notices and a dispute thread keep both sides on one record.
AWRA Blog
Collecting from a customer and paying a supplier use the same provider account and are not the same capability. The outgoing side needs credentials the incoming side never asks for, and an organisation configured to collect is not yet configured to pay.
AWRA Blog
Everyone knows which supplier is difficult; almost nobody can prove it. The 50/30/20 weighting, why acknowledgement is worth measuring, and the one definition inside the score you must check before quoting it at anybody.
AWRA Blog
The quotation importer opens PDFs, Word files and spreadsheets, and it will still refuse your supplier own letterhead quote. That refusal is the feature: a parser that guesses at a price it cannot actually find is worse than one that declines.
AWRA Blog
A generator is serviced every 250 running hours, a vehicle at 10,000 kilometres, a compressor on its duty cycle. Every one of those is a number the machine keeps and the asset register does not, so the only schedule it can offer you is a calendar.
AWRA Blog
Our vendor scorecard reports an on-time rate. On time means the order's planned delivery date falls within seven days of the order being raised — seven, for every supplier, everywhere. It never checks when anything actually arrived.
AWRA Blog
Several jobs in the purchasing chain exist only to correct things that should not need correcting. They run every five minutes, every hour and every night — and a run that fixed nothing looks exactly like a run that had nothing to fix.
AWRA Blog
We record how much tax was paid on a purchase and not what it means. That gap has a general shape — a stored value whose interpretation lives outside the data — and once you see it you find it in landed costs, quantities and dates.
AWRA Blog
A purchase order has no currency field. It borrows the quotation's, and where there is none it falls back to your base currency. A supplier has no currency at all — the column existed once and was removed as unused.
AWRA Blog
The customer pays part by phone and the rest in notes. What your till records decides whether tonight's drawer reconciles — and recording it wrong manufactures shortages that nobody can trace.
AWRA Blog
A purchase order fully paid for a week closes itself at one in the morning. Closing writes two facts nobody observed — that it was delivered, and when — so the window is worth setting deliberately rather than accepting.
AWRA Blog
Our interface is English. Yours is not. That is a staffing question inside the building and a document question outside it — and only one of the two is actually solvable by a vendor.
AWRA Blog
Term dates are known years ahead — yet week one is always a buying emergency. The term procurement cycle, the big four contracts, and kitchen arithmetic.
AWRA Blog
A supplier signed into your portal can mark your purchase order closed. There are four conditions on it, and the fourth — that you have already paid in full — is what makes the whole thing safe.
AWRA Blog
Most ERP regret comes from buying the wrong size, not the wrong brand. A buyer's guide that starts from your operation, right-sizes the system, and gets you there without overbuying.
AWRA Blog
Three supply chains in one apron — contracted dry goods, daily fresh buying with price-survey bands, and protein weighed twice. Each leaks differently.
AWRA Blog
The approval was given at one moment and the money moves at another. Everything that happens in between belongs to the order that caused it — if anybody wrote the rate down.
AWRA Blog
A complete, adaptable procurement policy for Kenyan NGOs — thresholds, committees, conflict-of-interest rules, and emergency procedures you can copy into your manual.
AWRA Blog
"I bought 3 tonnes of maize and sold flour — did I make money?" Recipe control, yields, landed costs, and quality holds for Kenyan processors.
AWRA Blog
How to operationalize order tracking, quality checks, quotation analytics, and supplier performance in one procurement command layer.
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