AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, off-cycle and final-settlement runs, employee loans, headcount planning, expiry alerts, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates), resource capacity and the portfolio dashboard.
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, satisfaction ratings, the knowledge base, WhatsApp intake, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, period close, certified statements and the VAT return.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Asset Custodians & Custody Chain
Every morning AWRA emails and posts a bell notice about assets due back within your reminder lead time (three days by default) or already overdue: admins get the full list and each custodian with an email or a login gets their own items. Warranties ending within the warranty lead time (thirty days by default) are sent to admins. Both can be switched on or off per channel in Notification Preferences.
AWRA Blog
The gap between recording stock and being told what to buy, when, and from whom is the difference between digital and intelligent. What smart inventory and intelligent procurement mean in 2026 — and how to choose a system that delivers both for a Kenyan operation.
AWRA Blog
Our ABC report bands the catalogue on cumulative consumption value, which is the correct definition and not the common one. Our counting module can hold a class against a plan. Nothing carries the first into the second, so at catalogue scale the classification is never refreshed.
AWRA Blog
You type a minimum you are never willing to go below. Whether a nightly job may write over it is a question about who decides; here a typed figure is kept, till sales count as usage, and each warehouse can hold its own level. What a par level is, and where it should live.
AWRA Blog
Aggregating cocoa, sesame, cashew or grain means buying from hundreds of smallholders in cash, in the field, on weight and grade — then proving every kilogram to a buyer or a lender. The records that make that provable and financeable.
AWRA Blog
Serial-number tracking for stock has a table, a model, three screens, two routes and a count on the dashboard. It has no code path that can create a row. The screens work perfectly and will always be empty — and the test that would have found it takes ninety seconds.
AWRA Blog
A vendor-honest guide to choosing operations software in Ethiopia — what an ERP must do for an Addis-and-regions business, how forex and multi-currency reorder the checklist, what to budget, and the straight answer on VAT and e-invoicing.
AWRA Blog
Cocoa runs on one of the most structured supply chains in African agriculture — and everything around it does not. What operational records both ends of that spectrum need, and where a general operations system honestly stops.
AWRA Blog
Every item carries a unit of measure, and tonnes, kilograms and litres take a quantity to three decimals. The next piece is conversion — buying maize by the tonne and selling it by the bag as one item — and for a bulk business that is where the margin lives.
AWRA Blog
An asset is tracked as one identified record or as a quantity in buckets, and the choice is free until the first unit moves. The bucket turns out to be a six-part key, which is why a pool of four hundred can become eleven rows nobody asked for.
AWRA Blog
eTIMS on every receipt, shrinkage visibility, multi-branch control, and a straight answer on what happens when the line drops — what to demand from a retail system, with an evaluation checklist.
AWRA Blog
Every item has a type, Stock or Service. A service sits in the same catalogue, carries its own price and income account, is sold and bought like any other item, and never touches stock.
AWRA Blog
One reorder point per item treats a Nairobi depot and a Kisumu shop as the same building. Each warehouse can carry its own minimum and maximum, and the reorder screen fills each one to its own ceiling.
AWRA Blog
Advancing seed and fertiliser on credit grows farmers — and quietly loses money when it is tracked as neither stock nor debt. How to run check-off without the leak.
AWRA Blog
A free-text field with validation is not a smaller version of a coded one. Where a jurisdiction wants a value from a published list, the field either holds it or your document is not the document.
AWRA Blog
A stockout is a clinical event and expired stock is money in the disposal drum — batch tracking, FEFO, consumables par levels, and the weekly hour that runs it all.
AWRA Blog
Most stock counts produce a new number and throw away the evidence of how the old one went wrong. Blind, valued, placed and dated — miss any one and you get a correction instead of a reason.
AWRA Blog
The long chain — landed costs at the port, regional depots, in-transit as a location, van routes, and agent consignment — with the leak at every link named.
AWRA Blog
FIFO issues the oldest stock first; FEFO issues whatever expires soonest — they sound interchangeable and are not. Where FIFO quietly fails, and what FEFO requires.
AWRA Blog
How much to order at once — the EOQ equation, the two costs it balances, a worked example, and the tidy assumptions that make it lie in the real world.
AWRA Blog
The annual count finds a year of errors at once and explains none of them — how cycle counting works, ABC scheduling, blind counts, and replacing the shutdown weekend.
AWRA Blog
Not every item deserves equal attention. Rank stock by the value it ties up, guard the vital few, and stop wasting control on the trivial many.
AWRA Blog
Reorder points from consumption, shelf-life terms in writing, supplier performance tracked — the upstream half of facility stock control.
AWRA Blog
A register tells you a certificate expired last month. A control stops the order. Almost every organisation has the first and believes it has the second.
Page 1 of 9 · 209 articles
For rollout planning, enterprise procurement, billing, security review, or customer support, share the context and we will route it to the right owner.
