AWRA OpsHub Search

AWRA Help Center

Find answers, support paths, and rollout guidance fast

Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.

Product help Implementation Security reviews Billing & support
Friendly support team helping users find the right answer
2586
Articles
20
Help sections
IQ
Bot-ready

Release Notes

35

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

190

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

73

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

40

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

68

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

115

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

210

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

159

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

854

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

127

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

129

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

153

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

57

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

73

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

40

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

12

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

15

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

15

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

3

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

218

Core product documentation, module explainers, operating concepts, and platform overviews.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

Show all sections

Integrations

115

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

QuickBooks Integration

QuickBooks connection

AWRA supports live QuickBooks sync for vendors, items, and purchase orders, with broader accounting reconciliation handled as planned/custom work.

API Guide

Developer API guide

The API guide explains how AWRA can be integrated with external systems through controlled endpoints and implementation patterns.

API Reference

Developer API reference

The API reference documents every Developer API endpoint for inventory, sales, and procurement, with authentication, key scopes, pagination, error codes, and rate limits.

App Marketplace

Microsoft Power BI

Planned, not yet available — model AWRA data in Power BI dashboards.

App Marketplace

Shopify

Planned, not yet available — two-way sync of products, stock and orders.

App Marketplace

Stripe

Planned, not yet available — accept global card payments on your invoices.

App Marketplace

WooCommerce

Planned, not yet available — sync your WooCommerce store with AWRA inventory.

App Marketplace

Xero

Planned, not yet available — two-way sync of invoices, bills and accounts with Xero.

AWRA Blog

Build vs Buy: The Second Developer Problem

A Nairobi build looks competitive against three years of subscription and never prices maintenance or the day the developer becomes unavailable. The four questions, a five-year comparison, and the two cases where building genuinely wins.

AWRA Blog

Bulk Import: Which Templates Actually Load

Thirteen templates download and eight import. Which is which, why the other five deliberately have no importer, the dependency order that stops a file failing on row one, and the fifty-row habit that substitutes for a preview.

AWRA Blog

Chat Alerts: Twenty Minutes, Real Behaviour Change

The cheapest integration available and the only one that changes behaviour rather than moving data. Six channels, why three topic channels beat one, and the mute problem that makes this look like it is working for months after it stopped.

AWRA Blog

eTIMS: How Filing Actually Works

Two independent guards against double filing, retries with backoff, the signed receipt stored on the invoice — and the two gaps a VAT-registered business must decide about before go-live: credit notes, and what a till does offline.

AWRA Blog

Frequently Asked Questions

Answers to common questions about AWRA OpsHub, inventory, procurement, accounting, and integrations.

AWRA Blog

Inbound Webhooks, Signatures and Replays

One authenticated door instead of a per-vendor list. How the token differs from the HMAC signature, why replay protection matters more through ordinary failure than through attack, and the honest limit on what an inbound event can do.

AWRA Blog

Integrations: What a Logo on the Page Actually Means

Every integrations page is a grid of logos, and the tiles are four completely different products with four different failure modes. How to decode any of them with two questions, and which one to connect on day one.

AWRA Blog

M-Pesa Integration: What Runs in Each Direction

The feature that removes a daily job: a C2B payment quoting an invoice number attaches itself to that invoice. Collections, disbursements and reversal on your own Daraja credentials — plus the four gaps to plan a payout process around.

AWRA Blog

Oman's Five-Corner Model: The Corner Nobody Is Selling You

Saudi Arabia put the tax authority inside the sale. Oman built a network instead — and quietly handed the buyer a reporting position on documents somebody else created. Corner four is the one with no vendor attached to it.

AWRA Blog

Outbound Webhooks: Signed, Retried, and Kept When They Fail

Sending an HTTP request on an event is a morning's work. Signing it, keying it for idempotency, retrying it and keeping the payload when it finally fails is the difference between a feature and a liability. Ask any vendor what happens after the last retry.

Page 1 of 5 · 115 articles

Still need a human answer?

For rollout planning, enterprise procurement, billing, security review, or customer support, share the context and we will route it to the right owner.