AWRA OpsHub Search

AWRA Help Center

Find answers, support paths, and rollout guidance fast

Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.

Product help Implementation Security reviews Billing & support
Friendly support team helping users find the right answer
3080
Articles
20
Help sections
IQ
Bot-ready

Release Notes

46

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

284

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

85

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

54

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

91

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

199

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

252

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

189

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

883

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

142

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

176

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

194

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

65

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

90

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

43

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

16

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

17

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

24

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

5

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

225

Core product documentation, module explainers, operating concepts, and platform overviews.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

Show all sections

Mobile / Scanner

91

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Linked Scanner Bridge

Scanner workflows

Linked Scanner Bridge helps teams use mobile-assisted scanning workflows for operational validation and faster inventory handling.

Android App

Android app

The AWRA OpsHub Android app is published on Google Play, free to install, and covers inventory movement, asset custody, scanning, GPS proof and offline field work.

App Marketplace

Mobile & Web Push

Deliver approvals and operational alerts to phones and browsers.

AWRA Blog

A Plus Sign Is Not a Country Code

The same organisation signing up in a browser stored one thing and signing up on a phone stored another. One normaliser now serves all three signup routes — and it makes the shape uniform without inventing the country nobody typed.

AWRA Blog

Both Numbers, Side by Side

A queued approval that lost a race gets refused, and somebody has to decide whether to throw away their own capture. That decision needs both numbers on one screen — and a live connection to be worth anything.

AWRA Blog

Device Heartbeats: Knowing Which Scanner Went Quiet

A storekeeper spends Thursday in a warehouse with no signal, and everything they do sits on the handset in their pocket. Which four operations work offline, and why a device reporting zero queued is worth a second look before one reporting forty.

AWRA Blog

Eight Minutes of the Ten

The offline queue used to move only while somebody was looking at it. Now it drains with the app closed — inside an eight-minute budget, on a schedule that costs nothing when there is nothing to send.

AWRA Blog

Four Photos, and the Sixth the Server Would Take

The API accepts six photos on an asset movement. The phone stops at four, compresses every one, and shows you the running total in kilobytes. All three of those are the same decision about a queue row.

AWRA Blog

Four Things a Scan Does Not Decide

Our scanner bridge turns a phone into a paired scanner and stores every beep as an auditable event with a device, an actor, a resolution and an exception code. It is one of the better things in the product, and it decides exactly one thing where buyers assume four.

AWRA Blog

Four Things You Can Do With No Signal

Every cloud system is asked whether it works offline and almost every answer is useless. Here is the specific one: four operations complete with no network and sync later. Knowing precisely which four is the difference between a productive site visit and a wasted flight.

AWRA Blog

Mobile Money Reconciliation Across Africa (M-Pesa, MTN, Airtel)

The dominant payment rail across much of the continent and the worst-reconciled item on most balance sheets. Five structural reasons the statement never matches, the pattern that fixes it without an integration, and which single provider we actually connect to.

AWRA Blog

NGO & Donor-Funded Operations Across Southern Africa

Grants awarded in dollars, spent in kwacha, reported in a template nobody else uses, and audited two years later by someone who was not there. The reconstruction test, the advance regime that survives it, and an honest line on mobile money.

AWRA Blog

Offline Is a List, Not a Switch: What a Kenyan Till Needs When the Line Drops

Every vendor says yes to "does it work offline". The word bundles six unrelated capabilities and a product can hold any subset of them. Here is the operation-by-operation list for AWRA — including the till, which needs a connection — and the questions that make every other vendor be equally specific.

AWRA Blog

Offline Sync: What the Word Should Mean

Three different things get sold as offline and only one is worth anything to a driver in Kitui. Idempotent replay so a lost response cannot duplicate work, conflicts surfaced rather than resolved, and device trust that expires.

AWRA Blog

One Rail in a Region With Five

There is exactly one mobile-money integration in this product and the supplier record is shaped around it. Everywhere that provider is not the rail, a supplier payment is something we record rather than something we operate.

AWRA Blog

One Reason the Push Did Not Arrive

Five things have to be true before a notification reaches a phone, and when one fails the other four look broken too. Both ends of the chain now name the first one instead of listing all five.

Page 1 of 4 · 91 articles

Still need a human answer?

For rollout planning, enterprise procurement, billing, security review, or customer support, share the context and we will route it to the right owner.