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Release Notes

44

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

248

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

87

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

53

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

92

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

200

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

257

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

177

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

855

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

136

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

164

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

187

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

65

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

86

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

43

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

16

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

15

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

23

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

5

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

220

Core product documentation, module explainers, operating concepts, and platform overviews.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

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Sales & POS

86

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

AWRA Blog

A Cancellation Your Customer Can Refuse

Everywhere else, voiding a document is something you do. Here it is something you ask for — and your customer can say no, or say nothing, which is worse.

AWRA Blog

A Cheque We Only Understand Going Out

In several Gulf markets a customer settles an invoice by handing over a cheque dated six weeks out. The invoice is closed as far as they are concerned, the money is not yours yet, and our receivables model has only two states.

AWRA Blog

A Sale in a Currency the Books Do Not Keep

You can invoice in another currency, record the rate that applied and take payment in it. You cannot keep a second set of books. The documents are right, the ledger is single-currency, and the difference lands on whoever reconciles.

AWRA Blog

A Tax That Has Not Started Yet

The Marshall Islands passed a consumption tax in 2025 that applies to supplies made on or after 1 October 2026. Between those two dates sits every quotation, contract and recurring invoice a business raises — and almost no finance system can hold a rate and a date at the same time, including ours.

AWRA Blog

A Till That Cannot Store a Card Number

The card-data question worth asking a point-of-sale vendor is not how the number is encrypted — it is whether there is anywhere to put one. Our payments table has six columns and no card among them, which is the strongest position available and has a price we would rather state than let you find.

AWRA Blog

Customer Records That Actually Drive Repeat Sales

The cheapest sale a business can make is the second one to a customer it already has — and the reason most do not make it is that the record of the first sale lives in a salesperson's phone.

AWRA Blog

Eight Fields That Freeze a Moment

Every quotation, invoice and till sale carries eight fields recording the conditions it was raised under — country, currency, tax type, rate, enabled, inclusive, exchange rate and a timestamp. Change any of those settings tomorrow and the document does not move.

AWRA Blog

ERP Software in Egypt: A Practical Buyer's Guide (2026)

In Egypt "is it localized?" has five different answers depending on which layer you mean — language, currency, tax rate, e-invoicing, working week. A layer-by-layer buyer's guide, including the one where we tell you to look elsewhere.

AWRA Blog

Fields That Are Not on Your Customer Record

Your customer master holds what you need to know about a customer. It has nowhere to hold what your customer asserts about themselves — and some documents will not clear without it.

AWRA Blog

Ninety Days, Two Meanings

An aging bucket measures collection risk, and that is the whole of it only while the money holds still. West Africa contains both cases at once — a currency pegged at a fixed parity and two that float — so the same report, with the same columns, means two different things depending which office you are sitting in.

AWRA Blog

One Payment, One Invoice

A payment record carries a reference, a transaction id, an attachment, who recorded it, the balance after it, its currency and the journal entry it produced. It belongs to exactly one invoice — so one transfer settling four invoices needs four records.

AWRA Blog

One Price List, Six Jurisdictions

The list was built where the business started, and it goes out unchanged to the other islands because nothing in the transaction suggests otherwise — same currency, same language, same group. Everything else has changed.

AWRA Blog

One Reminder Clock for Every Overdue Invoice

Overdue invoice reminders are gated by one clock per organisation rather than one per invoice. That decision is what stops credit control becoming a reason your customers filter your address — and it has a consequence worth planning around.

AWRA Blog

Operating in East Asia

A document whose identity the state issues, a channel it nominates, and — in one market — a rounding rule it writes into law. The question here is never whether your invoicing is electronic.

AWRA Blog

Operating in Oceania

A statutory pay period that is not a month, a rate that belongs to a date, three markets with no sales tax for three different reasons, and one whose tax has not started yet.

AWRA Blog

Operating in Southeast Asia

Four e-invoicing models that are not variants of each other, thousands of islands, and the holding companies that report on all of it.

AWRA Blog

Selling on Credit in Retail: Accounts, Limits & Getting Paid

Nobody decides to become a lender; it happens one favour at a time. Why exposure matters more than the invoice at the counter, how to set limits from behaviour, and the collection rhythm most retailers waive for their biggest customer.

AWRA Blog

Ten Types, And None Of Them Yours

Our tax types are a fixed list of ten, the same ten for everybody. Three exist because Canada needed them — which proves both that the list can grow and that it only grows when a market is loud enough.

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