AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, off-cycle and final-settlement runs, employee loans, headcount planning, expiry alerts, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates), resource capacity and the portfolio dashboard.
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, satisfaction ratings, the knowledge base, WhatsApp intake, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, period close, certified statements and the VAT return.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
AWRA Blog
You can invoice in another currency, record the rate that applied and take payment in it. The ledger posts each document in base currency at its own rate and books the realised gain or loss when payment lands at another. What it keeps is one set of books — and revaluing what is still open at month end stays with your accountant.
AWRA Blog
An aging bucket measures collection risk, and that is the whole of it only while the money holds still. West Africa contains both cases at once — a currency pegged at a fixed parity and two that float — so the same report, with the same columns, means two different things depending which office you are sitting in.
AWRA Blog
The card-data question worth asking a point-of-sale vendor is not how the number is encrypted — it is whether there is anywhere to put one. Our payments table has seven columns and no card among them, which is the strongest position available and has a price we would rather state than let you find.
AWRA Blog
Collections fail between the first reminder and the first phone call. The dunning ladder sends staged messages by email, SMS and WhatsApp at the days overdue you choose, escalates to your own team, pauses for a customer on a plan — and lets a saved card pay a recurring invoice before anyone is chased.
AWRA Blog
The Marshall Islands passed a consumption tax in 2025 that applies to supplies made on or after 1 October 2026. Between those two dates sits every quotation, contract and recurring invoice a business raises — and almost no finance system can hold a rate and a date at the same time, including ours.
AWRA Blog
Four decisions hide inside every return, and collapsing them into one hurried moment is what breaks the records. Why restocking must be deliberate, how exchanges are really two transactions, and how unrecorded refunds manufacture till shortages.
AWRA Blog
Every quotation, invoice and till sale carries eight fields recording the conditions it was raised under — country, currency, tax type, rate, enabled, inclusive, exchange rate and a timestamp. Change any of those settings tomorrow and the document does not move.
AWRA Blog
In Egypt "is it localized?" has five different answers depending on which layer you mean — language, currency, tax rate, e-invoicing, working week. A layer-by-layer buyer's guide, including the one where we tell you to look elsewhere.
AWRA Blog
Overdue invoice reminders are gated by one clock per organisation rather than one per invoice. That decision is what stops credit control becoming a reason your customers filter your address — and it has a consequence worth planning around.
AWRA Blog
Every foreign-currency invoice and supplier bill carries its exchange rate, posts in base currency at that rate, and books a realised gain or loss when it is paid at another. Without a rate, nothing posts — and reports never add currencies.
AWRA Blog
A payment record carries a reference, a transaction id, an attachment, who recorded it, the balance after it, its currency and the journal entry it produced. It belongs to exactly one invoice — so one transfer settling four invoices needs four records.
AWRA Blog
In several Gulf markets a customer settles an invoice by handing over a cheque dated six weeks out. The invoice is closed as far as they are concerned, the money is not yours yet, and our receivables model has only two states.
AWRA Blog
Exposure is the opening balance plus every open invoice plus the one you are raising. What the check measures, why paying frees headroom immediately, and the setting that silently switches it all off.
AWRA Blog
The list was built where the business started, and it goes out unchanged to the other islands because nothing in the transaction suggests otherwise — same currency, same language, same group. Everything else has changed.
AWRA Blog
The cheapest sale a business can make is the second one to a customer it already has — and the reason most do not make it is that the record of the first sale lives in a salesperson's phone.
AWRA Blog
A return against last year's sale is credited at last year's rate. Our credit note holds one amount and no tax split, so it cannot express that — and nothing will tell you.
AWRA Blog
Your customer master holds what you need to know about a customer. It has nowhere to hold what your customer asserts about themselves — and some documents will not clear without it.
AWRA Blog
One invoice per student, a unique payment reference, all channels into one ledger — how bursars end the evening matching game and make arrears report themselves.
AWRA Blog
A document whose identity the state issues, a channel it nominates, and — in one market — a rounding rule it writes into law. The question here is never whether your invoicing is electronic.
AWRA Blog
Industry-specific insights for retail, education, NGOs, healthcare, logistics, asset-heavy teams, and governed operations.
AWRA Blog
A statutory pay period that is not a month, a rate that belongs to a date, three markets with no sales tax for three different reasons, and one whose tax has not started yet.
AWRA Blog
Everywhere else, voiding a document is something you do. Here it is something you ask for — and your customer can say no, or say nothing, which is worse.
AWRA Blog
Four e-invoicing models that are not variants of each other, thousands of islands, and the holding companies that report on all of it.
AWRA Blog
Arabic and French interfaces, e-invoicing mandates, and VAT from 14% to 20%.
Page 1 of 5 · 99 articles
For rollout planning, enterprise procurement, billing, security review, or customer support, share the context and we will route it to the right owner.
