AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
AWRA Blog
Exposure is the opening balance plus every open invoice plus the one you are raising. What the check measures, why paying frees headroom immediately, and the setting that silently switches it all off.
AWRA Blog
The cheapest sale a business can make is the second one to a customer it already has — and the reason most do not make it is that the record of the first sale lives in a salesperson's phone.
AWRA Blog
In Egypt "is it localized?" has five different answers depending on which layer you mean — language, currency, tax rate, e-invoicing, working week. A layer-by-layer buyer's guide, including the one where we tell you to look elsewhere.
AWRA Blog
Industry-specific insights for retail, education, NGOs, healthcare, logistics, asset-heavy teams, and governed operations.
AWRA Blog
Arabic and French interfaces, e-invoicing mandates, and VAT from 14% to 20%.
AWRA Blog
Four e-invoicing models that are not variants of each other, thousands of islands, and the holding companies that report on all of it.
AWRA Blog
The delivery note that comes back illegible is why an invoice gets disputed six weeks later. Why a printed name beats a signature, how to express a partial delivery, and treating delivery paperwork as a receivables control.
AWRA Blog
Four decisions hide inside every return, and collapsing them into one hurried moment is what breaks the records. Why restocking must be deliberate, how exchanges are really two transactions, and how unrecorded refunds manufacture till shortages.
AWRA Blog
One invoice per student, a unique payment reference, all channels into one ledger — how bursars end the evening matching game and make arrears report themselves.
AWRA Blog
Nobody decides to become a lender; it happens one favour at a time. Why exposure matters more than the invoice at the counter, how to set limits from behaviour, and the collection rhythm most retailers waive for their biggest customer.
AWRA Blog
A till that stops working when the connection drops teaches your cashiers to keep a paper book — and then you are running two systems. What offline selling requires, and what to decide before it happens.
AWRA Blog
The smallest document in your business and the one customers most often need. What belongs on the slip, why a stored copy settles disputes paper cannot, and the practical realities of digital receipts in Kenya.
AWRA Blog
The counter cannot sell on credit, by design, and there is no fee account to charge. Two shapes a school shop can take, why the credit limit is the control that matters in week one, and the small thing that decides your whole term's collections.
AWRA Blog
The earliest sales record is a quotation. Leads, deals, stages and forecasts have no home — what that costs you in four specific ways, and why raising speculative quotations is the worst available fix.
AWRA Public Page
Sales · Accounts Receivable One page that answers “so what do we owe you?” A customer statement takes everything you've invoiced and everything they've paid, lays it out in date order with a running balance, and lands in their inbox as a cl
AWRA Public Page
Revenue Signal Room Know which sales need follow-up before cash gets stuck. AWRA Sales Insights connects invoices, POS transactions, customer balances, payment behavior, and overdue exposure into a short list of revenue actions. Activate In
AWRA Public Page
Payments & Collections Recover cash faster without losing payment evidence or invoice context. AWRA Payments & Collections helps teams record partial payments, track overdue balances, preserve receipts, follow up on collections, and keep fi
AWRA Public Page
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Sales Payments
Refund a card via Paystack or reverse an M-Pesa payment via Daraja — the customer is paid back and the invoice/POS balance re-opens. Refunds are off by default (a guardrail for a destructive action) and a business enables them per account, with a confirmation showing amount and receipt. Receipts can be auto-emailed or SMSed to the customer the moment a payment succeeds, and the payment method shows on POS receipts and invoice PDFs.
Vendor Payments
Pay a vendor over M-Pesa two ways: B2C sends from your paybill or till to a supplier's personal phone number (common for small vendors); B2B pays a company vendor's registered paybill or till, with the PO number embedded as the account reference. Both run on Daraja using your stored initiator credentials, and the async result posts the payment onto the PO automatically.
For rollout planning, enterprise procurement, billing, security review, or customer support, share the context and we will route it to the right owner.
