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Release Notes

39

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

235

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

84

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

53

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

76

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

127

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

243

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

173

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

855

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

131

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

156

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

181

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

60

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

84

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

42

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

15

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

15

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

19

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

5

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

220

Core product documentation, module explainers, operating concepts, and platform overviews.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

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HR & People

235

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

AWRA Help Docs

Human Resources Overview

The HR module manages the people side of your operations — employee records, leave, attendance and time, and payroll — from the same workspace you already use for inventory, procurement, and sales.

AWRA Help Docs

Projects & Tasks Overview

The Projects module manages delivery — projects, tasks, planning, sprints and time — from the same workspace you already use for inventory, procurement, sales and HR. It is a delivery tool that is wired into the rest of the business, not a silo.

Asset Custodians & Custody Chain

Assigning assets to people without logins

A custodian is its own record rather than a user account, so drivers, site labourers, contractors, departments, vendors and visitors can hold assets with no login, no seat and no permissions. Six custodian types and four statuses including exited, so somebody who leaves stops receiving custody while every movement they were part of stays readable. Nine movement actions each carry their own permission, and every handover records the custodian, department, warehouse, location and condition at both ends, with an expected return date, optional photographs, optional GPS and a signature.

Attendance & Time

Attendance & time tracking

AWRA captures attendance three ways — a manual daily register, employee self-service clock-in/out, or CSV/biometric import — in one record. It adds shifts and weekly rosters, automatic late detection, overtime, correction requests, and timesheet approval and lock per pay period. Clock-in can be secured with device passkeys, GPS geofencing, and an office QR code.

AWRA Blog

A Form Somebody Else Owns

Victoria wants a written incident record within 48 hours, on a form the Authority defines, kept five years and shown on request to people who do not work for you. Every report we make well is one you designed yourself.

AWRA Blog

A Holiday That Moves

Our public holidays repeat on the same date every year. Six of Japan's sixteen are not on a date at all — four are the nth Monday of a month and two are announced annually. The first year is correct, which is the problem.

AWRA Blog

A Liability With No Deadline Attached to It

End-of-service accrues from month one and nothing asks about it until somebody resigns. With a finance team of three, nothing that fails to raise an alert gets looked at.

AWRA Blog

A Night Shift Is Eight Hours of Nothing

A court has told member states to require a system that measures each worker's daily hours. Ours stored a 22:00 to 06:00 shift perfectly and reported its duration as empty — because clock-out is a time with no date, and six separate copies of the same arithmetic each decided an end before a start has no answer. Fixed the day this was published.

AWRA Blog

A Tax Base That Crosses Your Workspaces

Victorian payroll tax groups employers across company boundaries, makes the liability joint and several, and lets a grouping determination take effect from an earlier date. Our workspaces are built not to produce that figure — deliberately.

AWRA Blog

A Week, a Contract and a Signature

A certified payroll has a period of one week, a scope of one contract, and a signature attesting to three specific things. None is a cost figure — and its most unusual requirement is something this product already does, in the wrong module.

AWRA Blog

Bringing Attendance and Timesheets Onto One Clock

An employee's hour is recorded twice here — once as attendance that becomes pay, once as effort that becomes project cost. Linking the two, so you can compare what you paid for against what you billed, is an integration we can build into your workspace.

AWRA Blog

Buying Operations Software in Bahrain: A Straight Guide

A smaller market with the same obligations as a larger one. Why the concentration problem — not fraud — is the real risk, and the five boring structural features that substitute for the people you do not have.

AWRA Blog

Buying Operations Software in the UK: A Straight Guide

Written by a vendor that does not file your return, has no UK payroll engine and no UK reference customer. Which is a strange sales position and a useful vantage point — there is nothing left to protect except the argument.

AWRA Blog

Called, Employed, Volunteering or Paid

A church pays pastors, employs support staff, relies on volunteers and hands honoraria to visiting ministers. Four relationships that look alike on a bank statement and are entirely different in law.

AWRA Blog

Casual, Daily & Piece-Rate Workers in Kenyan Payroll

The only pay basis held is a monthly salary. What actually works for harvest crews and fundis paid by the day, the two employment-type vocabularies that do not match, and the legal clock nobody is watching.

AWRA Blog

Eleven Things on a Payslip

Singapore prescribes what a payslip contains, item by item. Two are dates of payment, two are the first and last days of a period, and one is a period that need not be the salary period at all — so we held our payroll against all eleven.

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