AWRA OpsHub Search

Troubleshooting

Credit Notes vs Debit Notes: Correcting Invoices the Right Way

AWRA Blog

Answer Summary

When an invoice is wrong you do not edit it — you issue a credit or debit note. Which one, who issues it, and why editing the original is the mistake to avoid (including under eTIMS).

Support note

This public article is built from approved AWRA knowledge and is safe for buyer education, support triage, and bot grounding. For customer-specific data, billing, security questionnaires, or implementation commitments, contact the AWRA team so the response can be scoped to your organization.

Article Feedback

Was this article useful?

Help us improve this public knowledge article or route you to support if the answer needs human context.

Feedback is logged for article quality and support triage.

Explore the full help center

Browse all approved public help articles or search a new topic.

Back to Help Center