AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Core product documentation, module explainers, operating concepts, and platform overviews.
Search Results
AWRA Academy
Support & Helpdesk: Tickets & Queues modules Beginner 30 min fa-headset Run a support desk in AWRA: how requests become tickets from the public portal, email and in-app, the anatomy of a ticket, and how categories, department queues and ass
AWRA Public Page
First release Part of the Support & Helpdesk suite → Every request becomes a ticket someone owns. The core desk turns “can you look at this?” into a tracked ticket with a reference, a status, a priority and an owner. It lands in a departmen
AWRA Help Docs
Support & Helpdesk Guide Turn scattered emails and "can you look at this?" requests into tracked tickets — routed to a department queue, owned by a real person, and kept on an SLA clock. This guide covers intake, queues, working tickets, SL
Tickets & Queues
Requests become tickets with a status lifecycle, priority, category and a department queue. Agents pick up or get assigned tickets, add public replies and internal notes, attach files, reassign, escalate, watch, and bulk-act — with a reassignment queue for load balancing. Every change is captured against the ticket.
Support & Helpdesk
AWRA includes a full Support & Helpdesk module: every request becomes a tracked ticket, routed to a department queue, owned by a real person, and kept on an SLA clock. Requests arrive from multiple channels — a branded public portal, email, and in-app — and are worked from an agent dashboard with assignment, status, escalation and resolution ratings. Tickets share the same identity, roles, departments and records as the rest of the platform, so a request ties back to the customer, project or asset it concerns.
AWRA Academy
Admin, Tenant, and Platform Operations governance Intermediate 40 min fa-sliders Run the account layer: tenant setup, users, roles, settings, notifications, imports, search, and support routines. Learn AWRA tenant administration, user lifec
AWRA Academy
Tenant Admin Operations governance Intermediate 40 min fa-building-shield Company profile, users, roles, org setup, and account settings. Learn AWRA tenant admin operations: Company profile, users, roles, org setup, and account settings. Ex
AWRA Academy
User Lifecycle Management governance Intermediate 40 min fa-user-gear Invite, edit, force logout, disable, restore, delete, and resend welcome. Learn AWRA user lifecycle management: Invite, edit, force logout, disable, restore, delete, and
AWRA Academy
Tenant Deletion Requests governance Intermediate 40 min fa-trash-can Owner review, cancellation, resend email, preview, and deletion risk. Learn AWRA tenant deletion requests: Owner review, cancellation, resend email, preview, and deletion
AWRA Academy
System Defaults Management governance Intermediate 40 min fa-arrows-spin Defaults sync, locked settings, tenant overrides, and rollback thinking. Learn AWRA system defaults management: Defaults sync, locked settings, tenant overrides, and r
AWRA Academy
Notification Preferences governance Intermediate 40 min fa-bell Display settings, unread/read controls, module preferences, and digests. Learn AWRA notification preferences: Display settings, unread/read controls, module preferences, and di
AWRA Academy
Email Notification Settings governance Intermediate 40 min fa-envelope-open-text Reminder cadence, module emails, and deliverability checks. Learn AWRA email notification settings: Reminder cadence, module emails, and deliverability checks.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
What is new, release notes, changelog history, status updates, and product change tracking.
Release Notes
Release notes summarize new AWRA product capabilities, public page improvements, operational workflows, and support resources as they become available.
AWRA Public Page
Compliance Status Operational controls are active and reviewable. Use this public status center to review AWRA OpsHub’s security, privacy, audit, retention, and governance posture before procurement, legal, or internal risk review. Open Tru
AWRA Help Docs
Assets Module Guide Use Assets to track company property, custodians, assignments, returns, maintenance, labels, audits, and lifecycle status. Assets are company-owned items that need accountability beyond normal stock quantity. Examples in
AWRA Help Docs
Subscription Billing Guide Use Billing to understand organization plans, payment flows, invoices, entitlements, usage limits, failed payment guidance, and admin controls. Billing controls the organization's subscription status and plan acce
AWRA Help Docs
Frequently Asked Questions These answers explain common AWRA terms and situations in everyday language. If your screen looks different, your role, branch, warehouse, plan, or workflow status may change what you can see. Workspace, Branches
AWRA Help Docs
Communication Hub This Integrations guide helps users understand connected systems, sync status, mappings, provider messages, and escalation details. Use this page when you need practical help with Communication Hub. It keeps the older help
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
AWRA Help Docs
Human Resources Overview The HR module manages the people side of your operations — employee records, leave, attendance and time, and payroll — from the same workspace you already use for inventory, procurement, and sales. Human Resources i
AWRA Help Docs
Projects & Tasks Overview The Projects module manages delivery — projects, tasks, planning, sprints and time — from the same workspace you already use for inventory, procurement, sales and HR. It is a delivery tool that is wired into the re
API Guide
The API guide explains how AWRA can be integrated with external systems through controlled endpoints and implementation patterns.
Attendance & Time
AWRA captures attendance three ways — a manual daily register, employee self-service clock-in/out, or CSV/biometric import — in one record. It adds shifts and weekly rosters, automatic late detection, overtime, correction requests, and timesheet approval and lock per pay period. Clock-in can be secured with device passkeys, GPS geofencing, and an office QR code.
Automation Library
The automation library shows how AWRA can automate threshold-based triggers, vendor actions, exception routing, and operational follow-up.
AWRA Help Docs
Attendance & Time Tracking Capture attendance the way that fits your team — a manual register, self-service clock-in/out, or device import — then shape it with shifts, rosters, overtime, and timesheets you can approve and lock. Open Human R
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Agile Delivery
Projects & Tasks runs agile delivery on the same tasks you track: a backlog and sprint-planning board, a per-sprint Kanban, story points, velocity across completed sprints, and a burndown computed from real completion times. Completing a sprint carries unfinished work back to the backlog automatically.
AWRA Help Docs
Agile Delivery Run sprints on the same tasks you already track — a backlog, sprint planning, a focused board, story points, velocity and a burndown that's computed for you, not maintained by hand. Open a project and choose Sprints . You'll
AWRA Help Docs
Approvals & Tasks This Workflows guide helps users understand workflow runs, approvals, tasks, SLAs, notifications, and exception handling. Use this page when you need practical help with Approvals & Tasks. It keeps the older help topic use
AWRA Help Docs
Approver Help Path Approvers protect the organization by reviewing requests, stock changes, purchase decisions, workflow tasks, finance actions, and exceptions before they proceed. Approval is not just a button. It is a decision that should
AWRA Help Docs
Asset Custodians This Assets guide helps users track asset records, labels, custodians, movements, assignments, audits, and reports. Use this page when you need practical help with Asset Custodians. It keeps the older help topic useful whil
AWRA Help Docs
Asset Labels & Scanning This Assets guide helps users track asset records, labels, custodians, movements, assignments, audits, and reports. Use this page when you need practical help with Asset Labels & Scanning. It keeps the older help top
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
AWRA Help Docs
Support & Helpdesk Guide Turn scattered emails and "can you look at this?" requests into tracked tickets — routed to a department queue, owned by a real person, and kept on an SLA clock. This guide covers intake, queues, working tickets, SL
AWRA Help Docs
Support Escalation Paths Use this guide to decide who should help first when something is confusing, blocked, missing, delayed, or not working as expected. The fastest support path is usually the one closest to the decision: organization ad
AWRA Help Docs
Integrations & Sync Hub Guide Use Integrations to understand sync logs, retries, mappings, API keys, webhooks, QBO checks, reconciliation, and escalation guidance. Integrations connect AWRA with external tools such as accounting systems, co
AWRA Help Docs
Operations Center Guide Use Operations Center to monitor alerts, exceptions, SLAs, ownership, escalation, executive summaries, playbooks, analytics, and cross-module signals. The Operations Center helps teams see what needs attention across
AWRA Help Docs
Troubleshooting: Stuck Workflow Use this guide when an approval, task, automation, SLA, request, transfer, adjustment, or exception is not moving to the next step. A workflow can appear stuck when it is waiting for a person, missing informa
AWRA Help Docs
Public Website, AwraIQ & Support Chat Guide Use this guide to understand help center search, public assistant behavior, support chat, ticketing, AI handoff, knowledge base usage, and customer support operations. AWRA support starts with cle
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
Linked Scanner Bridge
Linked Scanner Bridge helps teams use mobile-assisted scanning workflows for operational validation and faster inventory handling.
Android App
The Android app resource provides AWRA mobile app information, updates, and download guidance for mobile operations.
AWRA Help Docs
AWRA Overview AWRA OpsHub helps teams manage inventory, procurement, assets, sales, POS, finance, reporting, workflows, integrations, mobile work, and support from one connected operations workspace. AWRA is designed for organizations that
AWRA Help Docs
Public help Last updated How can we help you use AWRA? Find practical guides for setup, inventory, procurement, sales, POS, finance, workflows, scanners, integrations, billing, troubleshooting, and support. Start with your role, the task yo
AWRA Help Docs
Inventory User Help Path Inventory users keep item records, stock quantities, warehouses, movements, counts, scanner activity, and stock reports accurate. Inventory work affects procurement decisions, sales availability, finance reports, wa
AWRA Help Docs
Mobile & Scanner Overview This Mobile/Scanner guide helps users work with mobile, scanner, offline, barcode, warehouse, and field workflows. Use this page when you need practical help with Mobile & Scanner Overview. It keeps the older help
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
QuickBooks Integration
AWRA supports live QuickBooks sync for vendors, items, and purchase orders, with broader accounting reconciliation handled as planned/custom work.
AWRA Help Docs
Troubleshooting: Failed Sync Use this guide when a connector, QBO sync, payment sync, notification sync, webhook, or external integration record fails. A failed sync usually means AWRA tried to send or receive a record but something require
AWRA Help Docs
Finance User Help Path Finance users review invoices, payments, taxes, reports, reconciliations, budgets, journals, ledgers, and accounting sync checks. Finance work depends on clean source activity from sales, POS, procurement, inventory,
AWRA Help Docs
Finance, Accounting & Reports Guide Use Finance and Reports to review GL, chart of accounts, journals, taxes, AR/AP, reporting, reconciliation, close process, controls, and QBO sync. Finance depends on accurate activity from sales, POS, pro
AWRA Help Docs
AWRA Glossary & Business Dictionary Use this glossary to understand the common AWRA terms used across inventory, assets, procurement, sales, POS, finance, workflows, integrations, and support. The definitions are written for everyday users,
AWRA Help Docs
Sync & Payment Issues This Troubleshooting guide helps users diagnose common issues before opening a support ticket. Use this page when you need practical help with Sync & Payment Issues. It keeps the older help topic useful while linking i
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Security & Compliance
AWRA emphasizes tenant isolation, role-based access, MFA support, audit trails, and governance-oriented controls to protect critical operational data.
AWRA Help Docs
Troubleshooting: Login Issues Use this guide when you cannot sign in, reset your password, complete MFA, find your workspace, or access AWRA after an invitation. Login problems usually come from a wrong email address, expired invitation, fo
AWRA Help Docs
MFA & Account Safety This Security Basics guide helps users understand safe account behavior, MFA, role visibility, and access support paths. Use this page when you need practical help with MFA & Account Safety. It keeps the older help topi
AWRA Help Docs
Permissions Guide Learn why menus, buttons, records, reports, warehouses, and approvals may appear for one user but not another. AWRA shows each person the tools that match their assigned role, branch, warehouse, workflow responsibility, an
AWRA Help Docs
Permissions Help This Security Basics guide helps users understand safe account behavior, MFA, role visibility, and access support paths. Use this page when you need practical help with Permissions Help. It keeps the older help topic useful
AWRA Help Docs
Security Overview This Security Basics guide helps users understand safe account behavior, MFA, role visibility, and access support paths. Use this page when you need practical help with Security Overview. It keeps the older help topic usef
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
Pricing Calculator
AWRA pricing depends on plan choice, rollout shape, and operational needs. The pricing calculator helps teams estimate fit before talking to sales.
AWRA Public Page
Pick the billing interval that works best for your team. Compare the 30-day Free Plan, Basic at $16/month, Pro at $42/month, and Premium at $86/month, or request a custom Enterprise quote. Save 20% on annual billing.
AWRA Help Docs
Billing Overview This Billing guide helps organization admins and finance contacts understand plans, invoices, payments, entitlements, and billing issues. Use this page when you need practical help with Billing Overview. It keeps the older
AWRA Help Docs
Company Settings Guide Company settings control the organization identity and defaults that appear across documents, reports, billing, procurement, sales, support, and daily workflows. Company settings should be reviewed before live work be
AWRA Help Docs
Currency & Billing How pricing and currency work in AWRA: clear plan pricing, paying in your local currency, and viewing your figures in a currency you prefer. AWRA keeps money clear and consistent. Your business works in a single currency
AWRA Help Docs
Troubleshooting: Failed Payment Use this guide when a customer payment, POS payment, subscription payment, Paystack/payment provider transaction, receipt, or billing update fails. Payment issues need careful handling because retrying too qu
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
AWRA Academy
ABC Inventory Analysis foundations Intermediate 35 min fa-layer-group Sort your items into A, B, and C tiers so you spend control effort where the money is. Learn AWRA ABC inventory analysis — classifying items by value, focusing controls o
AWRA Academy
Accounting AI Insights governance Intermediate 40 min fa-scale-balanced Large entries, reconciliation clues, and finance exceptions. Learn AWRA accounting ai insights: Large entries, reconciliation clues, and finance exceptions. Explain the
AWRA Academy
Accounting Essentials modules Intermediate 40 min fa-coins How operational activity becomes trustworthy books: invoices, payments, reconciliation, and reporting. Learn AWRA accounting essentials — how operations feed the ledger, invoices an
AWRA Academy
Accounting for Non-accountants modules Beginner 40 min fa-graduation-cap Explain practical finance concepts for operations users. Learn AWRA accounting for non-accountants: Explain practical finance concepts for operations users. Connect fi
AWRA Academy
Accounting Sync Health modules Intermediate 40 min fa-arrows-rotate Read finance sync status, QBO connection, and data quality issues. Learn AWRA accounting sync health: Read finance sync status, QBO connection, and data quality issues. Con
AWRA Academy
Admin Setup & First-Run Configuration implementation Beginner 35 min fa-gears Stand up a new AWRA workspace the right way — company profile, locations, users, and the settings everything else depends on. Learn how to configure a new AWRA Op
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Implementation Guide
AWRA implementation usually covers workflow review, role setup, data preparation, onboarding planning, and phased rollout to operational teams.
AWRA Help Docs
Account Setup Overview This Account Setup guide helps users prepare their account, company profile, preferences, access expectations, and first workspace checks before daily work begins. Use this page when you need practical help with Accou
AWRA Help Docs
Branches & Warehouses Basics Use branches, warehouses, locations, and bins to describe where work happens and where stock is stored. A clear operating structure helps AWRA show the right records to the right users. Branches describe busines
AWRA Help Docs
Company Profile This Account Setup guide helps users prepare their account, company profile, preferences, access expectations, and first workspace checks before daily work begins. Use this page when you need practical help with Company Prof
AWRA Help Docs
First Login Guide Use this guide to sign in for the first time, confirm your workspace, and check that your menus match the work you need to do. Your first login confirms that your account is active, your password works, and your assigned r
AWRA Help Docs
First-Day Checklist Use this checklist when launching AWRA for a new organization, branch, team, module, or user group. The first day should prove that users can log in, see the right menus, complete safe test workflows, understand support
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Troubleshooting
The help center routes troubleshooting questions to published articles, AwraIQ, or human support when a buyer or customer needs more context.
Accounting Automation
Accounting automation improves visibility across invoices, reconciliations, reporting, and operationally linked financial controls.
AWRA Help Docs
Accounting Insights This Dashboard guide helps users read operational cards, trends, alerts, and insight panels without confusing dashboard summaries with final reports. Use this page when you need practical help with Accounting Insights. I
AWRA Help Docs
Adjustments This Inventory guide helps users manage item records, warehouses, movements, counts, stock evidence, and inventory reports accurately. Use this page when you need practical help with Adjustments. It keeps the older help topic us
AWRA Help Docs
Admin Help Path Admins prepare the workspace, manage access, keep settings clean, and coordinate support so every team can work safely in AWRA. Organization admins are usually the first line of help inside an organization. They confirm comp
AWRA Help Docs
Approvals This Procurement guide helps users manage requests, approvals, RFQs, quotations, purchase orders, receiving follow-up, and supplier review. Use this page when you need practical help with Approvals. It keeps the older help topic u
Core product documentation, module explainers, operating concepts, and platform overviews.
Public Docs
AWRA public docs collect product guidance, module explainers, reference material, and operating concepts for teams evaluating the platform.
Awra Intelligence
Across AWRA, the intelligence views explain themselves in plain language — not just charts. AI summary cards turn computed signals into a short read of what is happening and the recommended next action, on the insight dashboards (inventory, procurement, sales, accounting), demand forecasts, vendor scorecards, and RFQ quote analysis.
AWRA OpsHub Overview
Awra Intelligence Insights turns operational data into recommendations around reorder timing, vendor reliability, revenue signals, and cash-flow visibility.
AWRA OpsHub Overview
AWRA Operations Hub brings inventory control, procurement automation, sales management, vendor workflows, POS, and accounting reporting together in one intelligent platform.
AWRA Public Page
Account & Data Deletion How to request that your AWRA OpsHub account and its associated data be deleted, what we remove, what we must keep, and for how long. This page explains how to request deletion of your account and associated data for
AWRA Public Page
Aging Reports / AR & AP Visibility See overdue money, supplier exposure, and cashflow risk before finance gets cornered. AWRA turns receivables and payables aging into a finance control surface: overdue invoices, customer balances, supplier
For rollout planning, enterprise procurement, billing, security review, or customer support, share the context and we will route it to the right owner.
