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Intermediate Certificate on pass

Marketplace User Guide

Browse integrations/apps, evaluate fit, and request setup.

3 lessons 40 min 5-question assessment 70% to pass
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What you’ll learn

  • Explain the public support and customer success control purpose behind marketplace user guide
  • Configure help center articles, search indexing, and public assistants
  • Handle customer maturity assessments, roadmap triages, and demo environments
  • Provide audit-ready customer support history logs and service SLA reports

Course content

3 lessons · 40 min of reading
01
Lesson 1 of 3 Reading 12 min

Browse integrations listings

Marketplace User Guide focuses on marketplace user guides, browsing public integration listings, evaluating app fits, and requesting setups. In AWRA, public support resources, help centers, and AwraIQ public assistants provide users with quick self-help guides, glossary lookups, and clear escalation routes.

The primary objective is support ticket reduction and customer enablement. Admins should organize search keywords and verify docs links before publication.

In practice, an admin browses the integration marketplace, reads the QuickBooks listing, and requests installation.

Marketplace checkout path

1

Browse

Search public marketplace directory for connectors (e.g. QBO).

2

Evaluate

Review permissions requested, pricing, and system rules.

3

Request

Submit installation request form in admin dashboard.

4

Install

Handoff setup code to integration manager console.

Support model

  • AwraIQ assistants answer questions using verified docs references.
  • Help center articles must match structured categories.
  • Glossary lookups improve user terminal terminology clarity.
  • Always verify sitemap URLs before public search indexing.
02
Lesson 2 of 3 Workshop 14 min

Evaluate application fits

The operating routine is to browse marketplace listings, evaluate application specifications, triage setup request tickets, and verify permissions. That sequence prevents content gaps and ensures user feedback updates are applied promptly.

Before finalizing updates, check marketplace profiles, app licenses, permission sets, setup requests, and dashboard metrics. These safety reviews protect help center structures, database references, and customer privacy details.

An administrator can edit help articles, map documentation directories, or monitor public query logs directly from the support manager.

Marketplace guide

Signal Check Action
Setup request submitted Verify tenant plan tier permissions limits Authorize app installation and assign API key
Permission mismatch found App requests sensitive invoice read scopes Block setup request and prompt admin for permissions review
App profile update Check app listing details version Update public directory listing and notify users
Marketplace audit due Review active integrations list logs Archive listing logs and verify keys security

Support decisions

  • Publish help articles matching active categories indices.
  • Audit AwraIQ public query logs for unresolved gaps.
  • Organize glossary terms using consistent tag rules.
  • Manage public sitemaps to optimize search coverage.
03
Lesson 3 of 3 Practice 14 min

Request connector setups

Support changes and documentation updates should leave proof. Useful evidence includes marketplace listings files, setup request forms, key allocation logs, and security validations, which is required for content audits and customer feedback reviews.

Management should review support metrics: ticket resolution speed, article view counts, and search query match rates indicate help center quality needs.

In practice, closure means app parameters validate, setup request processes, permissions check clean, and installations complete.

Marketplace checklist

App directory is current
Permissions are audited
Setup request is logged
API key is assigned
Installation is active

Oversight validation

  • Confirm that change logs record documentation edits.
  • Verify that public sitemaps list all active URLs.
  • Validate that user feedback forms match articles keys.
  • Ensure support escalation paths are fully tested.

Finished the material?

Take the 5-question assessment and earn your certificate — 70% to pass.

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Help Center

Need a quick answer while you read?

Run inventory, procurement, assets, sales, and field work with approved AWRA guidance for setup, migration, integrations, security, pricing, and support.

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