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Intermediate Certificate on pass

Reporting Troubleshooting

Missing reports, empty exports, permission gaps, and failed schedules.

3 lessons 40 min 5-question assessment 70% to pass
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What you’ll learn

  • Explain the reporting and data insights control purpose behind reporting troubleshooting
  • Configure custom reports, dashboard pins, and scheduled runs
  • Handle diagnostic logs, quality filters, and governance approvals
  • Provide audit-ready data reports and export logs history

Course content

3 lessons · 40 min of reading
01
Lesson 1 of 3 Reading 12 min

Diagnose missing reports

Reporting Troubleshooting focuses on troubleshooting missing reports, resolving empty exports, verifying permissions, and repairing failed schedules. In AWRA, reporting turns raw transaction data into business intelligence and verified insights.

The primary objective is database transparency and decision support. Reporting teams should build dashboards that present reality without noise.

In practice, a support lead debugs why a sales export is empty, updates SQL database indices, and resets the queue worker.

Troubleshooting path

1

Replicate

Trigger failed report run or export request.

2

Trace

Verify user permissions and route database checks.

3

Repair

Correct SQL indices, filter logic, or mail queues.

4

Verify

Run verification test to confirm successful output.

Reporting model

  • Dashboards should consolidate core metrics without clutter.
  • Data fields require governance to protect user privacy.
  • Exports and scheduled runs need monitoring and audit trails.
  • Always verify report logic before publishing new index layouts.
02
Lesson 2 of 3 Workshop 14 min

Resolve empty exports

The operating routine is to debug report errors, verify user role access, repair failed schedulers, and clear cache files. That sequence ensures data quality and protects report integrity.

Before sharing a report, check error messages, database schemas, user permissions, outbox logs, and queue statuses. These safety reviews protect sensitive data and ensure correct totals.

A reporting administrator can customize layouts, schedule email digests, or run diagnostics directly from the console.

Troubleshooting guide

Signal Check Action
Report page missing Check user permission group Add page access to role template
Export file empty Verify filter date ranges Adjust filters and verify database records
Scheduled delivery failed Check mail server queue Restart queue workers and trigger test send
Report timeout error Query complexity too high Optimize SQL indexes and limit columns

Report decisions

  • Lock report structures using role-based permissions.
  • Configure digests and delivery timers to automate reports.
  • Troubleshoot empty filters using source logs.
  • Ensure data quality policies remain active across branches.
03
Lesson 3 of 3 Practice 14 min

Repair scheduled deliveries

Report exports and layout modifications should leave proof. Useful evidence includes troubleshooting logs, user role change files, mail outbox logs, and test run screenshots, which is essential for compliance audits and user logs reviews.

Management should review report usage: stale layouts, failed schedules, or uncertified reports point to catalog cleanups needs.

In practice, closure means report queries run successfully, exports contain correct records, and deliveries dispatch on schedule.

Troubleshooting checklist

Error code is resolved
Role permissions are verified
Schedules run cleanly
Exports contain data
Verification test passes

Oversight validation

  • Confirm that export histories are saved and secure.
  • Verify that scheduled deliveries completed successfully.
  • Validate that user permissions match data access rules.
  • Ensure report certifications are current and approved.

Finished the material?

Take the 5-question assessment and earn your certificate — 70% to pass.

Take the assessment

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