Lesson 1 of 3
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13 min
Plans and entitlements
A subscription plan is not only a price. It defines what the tenant can access: modules, limits, seats, support level, billing cadence, and commercial rules.
Entitlements should follow the active plan and approved overrides. Manual access changes may be necessary for support, but they should be temporary, documented, and reviewed.
In practice, a tenant on a retail plan may have POS and cash drawer entitlements, while an enterprise plan may unlock advanced workflow, integrations, and governance controls. Billing and access should agree.
Billing admin decision guide
| Event | Access impact | Admin check |
|---|---|---|
| Upgrade | Adds modules, seats, limits, or support level | Confirm timing, invoice, and entitlement activation |
| Downgrade | May remove features or lower limits | Review active use before enforcement |
| Failed payment | May put subscription at risk | Check Paystack evidence and recovery path |
| Manual override | Creates plan-access drift | Record owner, reason, and review date |
Key takeaways
- Plans define both commercial terms and product access.
- Entitlements should match the active plan.
- Overrides need owner, reason, and review date.
- Billing status and access should not drift silently.