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Release Notes

38

What is new, release notes, changelog history, status updates, and product change tracking.

Release Notes

Product release notes

Release notes summarize new AWRA product capabilities, public page improvements, operational workflows, and support resources as they become available.

AWRA Public Page

Compliance Status

Compliance Status Operational controls are active and reviewable. Use this public status center to review AWRA OpsHub’s security, privacy, audit, retention, and governance posture before procurement, legal, or internal risk review. Open Tru

AWRA Help Docs

Assets

Assets Module Guide Use Assets to track company property, custodians, assignments, returns, maintenance, labels, audits, and lifecycle status. Assets are company-owned items that need accountability beyond normal stock quantity. Examples in

AWRA Help Docs

Billing

Subscription Billing Guide Use Billing to understand organization plans, payment flows, invoices, entitlements, usage limits, failed payment guidance, and admin controls. Billing controls the organization's subscription status and plan acce

AWRA Help Docs

Common Questions

Frequently Asked Questions These answers explain common AWRA terms and situations in everyday language. If your screen looks different, your role, branch, warehouse, plan, or workflow status may change what you can see. Workspace, Branches

AWRA Help Docs

Communication Hub

Communication Hub This Integrations guide helps users understand connected systems, sync status, mappings, provider messages, and escalation details. Use this page when you need practical help with Communication Hub. It keeps the older help

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HR & People

61

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

AWRA Help Docs

Human Resources Overview

Human Resources Overview The HR module manages the people side of your operations — employee records, leave, attendance and time, and payroll — from the same workspace you already use for inventory, procurement, and sales. Human Resources i

AWRA Help Docs

Projects & Tasks Overview

Projects & Tasks Overview The Projects module manages delivery — projects, tasks, planning, sprints and time — from the same workspace you already use for inventory, procurement, sales and HR. It is a delivery tool that is wired into the re

API Guide

Developer API guide

The API guide explains how AWRA can be integrated with external systems through controlled endpoints and implementation patterns.

Attendance & Time

Attendance & time tracking

AWRA captures attendance three ways — a manual daily register, employee self-service clock-in/out, or CSV/biometric import — in one record. It adds shifts and weekly rosters, automatic late detection, overtime, correction requests, and timesheet approval and lock per pay period. Clock-in can be secured with device passkeys, GPS geofencing, and an office QR code.

Automation Library

Automation examples

The automation library shows how AWRA can automate threshold-based triggers, vendor actions, exception routing, and operational follow-up.

AWRA Help Docs

Attendance & Time Tracking

Attendance & Time Tracking Capture attendance the way that fits your team — a manual register, self-service clock-in/out, or device import — then shape it with shifts, rosters, overtime, and timesheets you can approve and lock. Open Human R

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Projects & Tasks

33

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Agile Delivery

Sprints, backlog, velocity & burndown

Projects & Tasks runs agile delivery on the same tasks you track: a backlog and sprint-planning board, a per-sprint Kanban, story points, velocity across completed sprints, and a burndown computed from real completion times. Completing a sprint carries unfinished work back to the backlog automatically.

AWRA Help Docs

Agile Delivery

Agile Delivery Run sprints on the same tasks you already track — a backlog, sprint planning, a focused board, story points, velocity and a burndown that's computed for you, not maintained by hand. Open a project and choose Sprints . You'll

AWRA Help Docs

Approvals & Tasks

Approvals & Tasks This Workflows guide helps users understand workflow runs, approvals, tasks, SLAs, notifications, and exception handling. Use this page when you need practical help with Approvals & Tasks. It keeps the older help topic use

AWRA Help Docs

Approvers

Approver Help Path Approvers protect the organization by reviewing requests, stock changes, purchase decisions, workflow tasks, finance actions, and exceptions before they proceed. Approval is not just a button. It is a decision that should

AWRA Help Docs

Asset Custodians

Asset Custodians This Assets guide helps users track asset records, labels, custodians, movements, assignments, audits, and reports. Use this page when you need practical help with Asset Custodians. It keeps the older help topic useful whil

AWRA Help Docs

Asset Labels & Scanning

Asset Labels & Scanning This Assets guide helps users track asset records, labels, custodians, movements, assignments, audits, and reports. Use this page when you need practical help with Asset Labels & Scanning. It keeps the older help top

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Support & Helpdesk

18

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

AWRA Help Docs

Support & Helpdesk

Support & Helpdesk Guide Turn scattered emails and "can you look at this?" requests into tracked tickets — routed to a department queue, owned by a real person, and kept on an SLA clock. This guide covers intake, queues, working tickets, SL

AWRA Help Docs

Getting Support

Support Escalation Paths Use this guide to decide who should help first when something is confusing, blocked, missing, delayed, or not working as expected. The fastest support path is usually the one closest to the decision: organization ad

AWRA Help Docs

Integrations

Integrations & Sync Hub Guide Use Integrations to understand sync logs, retries, mappings, API keys, webhooks, QBO checks, reconciliation, and escalation guidance. Integrations connect AWRA with external tools such as accounting systems, co

AWRA Help Docs

Operations Center

Operations Center Guide Use Operations Center to monitor alerts, exceptions, SLAs, ownership, escalation, executive summaries, playbooks, analytics, and cross-module signals. The Operations Center helps teams see what needs attention across

AWRA Help Docs

Stuck Workflow

Troubleshooting: Stuck Workflow Use this guide when an approval, task, automation, SLA, request, transfer, adjustment, or exception is not moving to the next step. A workflow can appear stuck when it is waiting for a person, missing informa

AWRA Help Docs

Support Chat

Public Website, AwraIQ & Support Chat Guide Use this guide to understand help center search, public assistant behavior, support chat, ticketing, AI handoff, knowledge base usage, and customer support operations. AWRA support starts with cle

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Mobile / Scanner

30

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Linked Scanner Bridge

Scanner workflows

Linked Scanner Bridge helps teams use mobile-assisted scanning workflows for operational validation and faster inventory handling.

Android App

Android app

The Android app resource provides AWRA mobile app information, updates, and download guidance for mobile operations.

AWRA Help Docs

AWRA Overview

AWRA Overview AWRA OpsHub helps teams manage inventory, procurement, assets, sales, POS, finance, reporting, workflows, integrations, mobile work, and support from one connected operations workspace. AWRA is designed for organizations that

AWRA Help Docs

Help Home

Public help Last updated How can we help you use AWRA? Find practical guides for setup, inventory, procurement, sales, POS, finance, workflows, scanners, integrations, billing, troubleshooting, and support. Start with your role, the task yo

AWRA Help Docs

Inventory Users

Inventory User Help Path Inventory users keep item records, stock quantities, warehouses, movements, counts, scanner activity, and stock reports accurate. Inventory work affects procurement decisions, sales availability, finance reports, wa

AWRA Help Docs

Mobile & Scanner Overview

Mobile & Scanner Overview This Mobile/Scanner guide helps users work with mobile, scanner, offline, barcode, warehouse, and field workflows. Use this page when you need practical help with Mobile & Scanner Overview. It keeps the older help

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Integrations

35

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

QuickBooks Integration

QuickBooks connection

AWRA supports live QuickBooks sync for vendors, items, and purchase orders, with broader accounting reconciliation handled as planned/custom work.

AWRA Help Docs

Failed Sync

Troubleshooting: Failed Sync Use this guide when a connector, QBO sync, payment sync, notification sync, webhook, or external integration record fails. A failed sync usually means AWRA tried to send or receive a record but something require

AWRA Help Docs

Finance Users

Finance User Help Path Finance users review invoices, payments, taxes, reports, reconciliations, budgets, journals, ledgers, and accounting sync checks. Finance work depends on clean source activity from sales, POS, procurement, inventory,

AWRA Help Docs

Finance, Accounting & Reports

Finance, Accounting & Reports Guide Use Finance and Reports to review GL, chart of accounts, journals, taxes, AR/AP, reporting, reconciliation, close process, controls, and QBO sync. Finance depends on accurate activity from sales, POS, pro

AWRA Help Docs

Glossary

AWRA Glossary & Business Dictionary Use this glossary to understand the common AWRA terms used across inventory, assets, procurement, sales, POS, finance, workflows, integrations, and support. The definitions are written for everyday users,

AWRA Help Docs

Sync & Payment Issues

Sync & Payment Issues This Troubleshooting guide helps users diagnose common issues before opening a support ticket. Use this page when you need practical help with Sync & Payment Issues. It keeps the older help topic useful while linking i

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Security

56

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Security & Compliance

Security-first operations

AWRA emphasizes tenant isolation, role-based access, MFA support, audit trails, and governance-oriented controls to protect critical operational data.

AWRA Help Docs

Login Issues

Troubleshooting: Login Issues Use this guide when you cannot sign in, reset your password, complete MFA, find your workspace, or access AWRA after an invitation. Login problems usually come from a wrong email address, expired invitation, fo

AWRA Help Docs

MFA & Account Safety

MFA & Account Safety This Security Basics guide helps users understand safe account behavior, MFA, role visibility, and access support paths. Use this page when you need practical help with MFA & Account Safety. It keeps the older help topi

AWRA Help Docs

Permissions Guide

Permissions Guide Learn why menus, buttons, records, reports, warehouses, and approvals may appear for one user but not another. AWRA shows each person the tools that match their assigned role, branch, warehouse, workflow responsibility, an

AWRA Help Docs

Permissions Help

Permissions Help This Security Basics guide helps users understand safe account behavior, MFA, role visibility, and access support paths. Use this page when you need practical help with Permissions Help. It keeps the older help topic useful

AWRA Help Docs

Security Overview

Security Overview This Security Basics guide helps users understand safe account behavior, MFA, role visibility, and access support paths. Use this page when you need practical help with Security Overview. It keeps the older help topic usef

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Billing

24

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

Pricing Calculator

Pricing guidance

AWRA pricing depends on plan choice, rollout shape, and operational needs. The pricing calculator helps teams estimate fit before talking to sales.

AWRA Public Page

Plans & Pricing

Pick the billing interval that works best for your team. Compare the 30-day Free Plan, Basic at $16/month, Pro at $42/month, and Premium at $86/month, or request a custom Enterprise quote. Save 20% on annual billing.

AWRA Help Docs

Billing Overview

Billing Overview This Billing guide helps organization admins and finance contacts understand plans, invoices, payments, entitlements, and billing issues. Use this page when you need practical help with Billing Overview. It keeps the older

AWRA Help Docs

Company Settings

Company Settings Guide Company settings control the organization identity and defaults that appear across documents, reports, billing, procurement, sales, support, and daily workflows. Company settings should be reviewed before live work be

AWRA Help Docs

Currency & Billing

Currency & Billing How pricing and currency work in AWRA: clear plan pricing, paying in your local currency, and viewing your figures in a currency you prefer. AWRA keeps money clear and consistent. Your business works in a single currency

AWRA Help Docs

Failed Payment

Troubleshooting: Failed Payment Use this guide when a customer payment, POS payment, subscription payment, Paystack/payment provider transaction, receipt, or billing update fails. Payment issues need careful handling because retrying too qu

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AWRA Academy

448

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

AWRA Academy

ABC Inventory Analysis

ABC Inventory Analysis foundations Intermediate 35 min fa-layer-group Sort your items into A, B, and C tiers so you spend control effort where the money is. Learn AWRA ABC inventory analysis — classifying items by value, focusing controls o

AWRA Academy

Accounting AI Insights

Accounting AI Insights governance Intermediate 40 min fa-scale-balanced Large entries, reconciliation clues, and finance exceptions. Learn AWRA accounting ai insights: Large entries, reconciliation clues, and finance exceptions. Explain the

AWRA Academy

Accounting Essentials

Accounting Essentials modules Intermediate 40 min fa-coins How operational activity becomes trustworthy books: invoices, payments, reconciliation, and reporting. Learn AWRA accounting essentials — how operations feed the ledger, invoices an

AWRA Academy

Accounting for Non-accountants

Accounting for Non-accountants modules Beginner 40 min fa-graduation-cap Explain practical finance concepts for operations users. Learn AWRA accounting for non-accountants: Explain practical finance concepts for operations users. Connect fi

AWRA Academy

Accounting Sync Health

Accounting Sync Health modules Intermediate 40 min fa-arrows-rotate Read finance sync status, QBO connection, and data quality issues. Learn AWRA accounting sync health: Read finance sync status, QBO connection, and data quality issues. Con

AWRA Academy

Admin Setup & First-Run Configuration

Admin Setup & First-Run Configuration implementation Beginner 35 min fa-gears Stand up a new AWRA workspace the right way — company profile, locations, users, and the settings everything else depends on. Learn how to configure a new AWRA Op

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Setup Guides

38

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Implementation Guide

Implementation path

AWRA implementation usually covers workflow review, role setup, data preparation, onboarding planning, and phased rollout to operational teams.

AWRA Help Docs

Account Setup Overview

Account Setup Overview This Account Setup guide helps users prepare their account, company profile, preferences, access expectations, and first workspace checks before daily work begins. Use this page when you need practical help with Accou

AWRA Help Docs

Branches & Warehouses

Branches & Warehouses Basics Use branches, warehouses, locations, and bins to describe where work happens and where stock is stored. A clear operating structure helps AWRA show the right records to the right users. Branches describe busines

AWRA Help Docs

Company Profile

Company Profile This Account Setup guide helps users prepare their account, company profile, preferences, access expectations, and first workspace checks before daily work begins. Use this page when you need practical help with Company Prof

AWRA Help Docs

First Login

First Login Guide Use this guide to sign in for the first time, confirm your workspace, and check that your menus match the work you need to do. Your first login confirms that your account is active, your password works, and your assigned r

AWRA Help Docs

First-Day Checklist

First-Day Checklist Use this checklist when launching AWRA for a new organization, branch, team, module, or user group. The first day should prove that users can log in, see the right menus, complete safe test workflows, understand support

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Troubleshooting

78

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Troubleshooting

Troubleshooting and support paths

The help center routes troubleshooting questions to published articles, AwraIQ, or human support when a buyer or customer needs more context.

Accounting Automation

Accounting workflows

Accounting automation improves visibility across invoices, reconciliations, reporting, and operationally linked financial controls.

AWRA Help Docs

Accounting Insights

Accounting Insights This Dashboard guide helps users read operational cards, trends, alerts, and insight panels without confusing dashboard summaries with final reports. Use this page when you need practical help with Accounting Insights. I

AWRA Help Docs

Adjustments

Adjustments This Inventory guide helps users manage item records, warehouses, movements, counts, stock evidence, and inventory reports accurately. Use this page when you need practical help with Adjustments. It keeps the older help topic us

AWRA Help Docs

Admins

Admin Help Path Admins prepare the workspace, manage access, keep settings clean, and coordinate support so every team can work safely in AWRA. Organization admins are usually the first line of help inside an organization. They confirm comp

AWRA Help Docs

Approvals

Approvals This Procurement guide helps users manage requests, approvals, RFQs, quotations, purchase orders, receiving follow-up, and supplier review. Use this page when you need practical help with Approvals. It keeps the older help topic u

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Docs

44

Core product documentation, module explainers, operating concepts, and platform overviews.

Public Docs

Product documentation

AWRA public docs collect product guidance, module explainers, reference material, and operating concepts for teams evaluating the platform.

Awra Intelligence

Plain-language AI analysis

Across AWRA, the intelligence views explain themselves in plain language — not just charts. AI summary cards turn computed signals into a short read of what is happening and the recommended next action, on the insight dashboards (inventory, procurement, sales, accounting), demand forecasts, vendor scorecards, and RFQ quote analysis.

AWRA OpsHub Overview

Awra Intelligence Insights

Awra Intelligence Insights turns operational data into recommendations around reorder timing, vendor reliability, revenue signals, and cash-flow visibility.

AWRA OpsHub Overview

Platform overview

AWRA Operations Hub brings inventory control, procurement automation, sales management, vendor workflows, POS, and accounting reporting together in one intelligent platform.

AWRA Public Page

Account Deletion

Account & Data Deletion How to request that your AWRA OpsHub account and its associated data be deleted, what we remove, what we must keep, and for how long. This page explains how to request deletion of your account and associated data for

AWRA Public Page

Aging Reports

Aging Reports / AR & AP Visibility See overdue money, supplier exposure, and cashflow risk before finance gets cornered. AWRA turns receivables and payables aging into a finance control surface: overdue invoices, customer balances, supplier

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