Support Chat Help
Use support chat and help surfaces to ask product questions, report issues, request guidance, and hand off problems that need human follow-up.
When To Use Support
- You cannot log in after trying reset or admin help.
- A required menu, record, button, sync, payment, or workflow is not behaving as expected.
- You need help understanding how to complete a task safely.
- You have a repeated issue that training or tenant settings have not solved.
- You need help collecting the right context for a support ticket.
What To Include
- Your organization name and module.
- Record number, invoice number, PO number, item name, or workflow name when available.
- What you expected to happen and what happened instead.
- Screenshot, timestamp, visible error message, and affected user role.
- Whether the issue blocks work, affects money, affects stock, or affects external users.
Support escalation
Open support guide
Need help with this topic?
Capture the module, record number, branch or warehouse, user, visible message, and what you expected to happen before contacting support.