Payment Issues
If a payment does not complete, avoid repeating payment attempts too quickly. First check the visible payment status and any message from the provider.
- Confirm the phone, card, account, or payment method details are correct.
- Check whether the payment was cancelled, timed out, failed, or is still pending.
- Wait for provider confirmation if the payment is pending.
- Contact your tenant admin or AWRA Support with the invoice reference and timestamp.
Support escalation
Open support guide
Need help with this topic?
Capture the module, record number, branch or warehouse, user, visible message, and what you expected to happen before contacting support.