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01 Permissions Guide Getting Started 02 Troubleshooting Overview Troubleshooting 03 Getting Support Getting Started

Walkthrough: Receiving Stock

Receive goods into the correct warehouse, confirm quantities, attach evidence, and make stock available for operations.

Receiving stock updates what the organization can use, sell, transfer, or report. It should match physical goods, purchase documents, delivery notes, warehouse location, and any differences found during inspection.

Before You Start

  • You can access Inventory receiving, procurement receiving, or stock check-in.
  • The item already exists or you are authorized to create it.
  • You know the receiving warehouse, location, quantity, unit, supplier or source, and document reference.
  • You have delivery note, PO, return reference, opening balance note, photo, or other evidence if required.
  • If receiving against a PO, confirm the PO and expected quantity before saving.

Steps

  1. Open the receiving, stock check-in, or PO receiving page used by your team.
  2. Select the item and confirm SKU, unit, category, and barcode if shown.
  3. Select the correct warehouse, location, bin, branch, or receiving point.
  4. Enter received quantity and compare it to the ordered or expected quantity.
  5. Add supplier, PO, delivery note, return, opening balance, or reason reference.
  6. Record shortages, damage, rejected items, substitutions, expiry, batch details, or notes if applicable.
  7. Attach evidence when required.
  8. Save, then open item movement history or receiving report to confirm the stock increased in the correct place.

Success Check

  • Quantity increased in the correct warehouse and location.
  • The movement history shows the receiving reference and user.
  • PO, procurement, or receiving status updated where applicable.
  • Shortages, damage, or rejected goods are visible for follow-up.

Common Mistakes

  • Receiving into the wrong warehouse or location.
  • Receiving ordered quantity instead of physically received quantity.
  • Skipping rejected, damaged, expired, or short-delivered notes.
  • Forgetting to attach delivery evidence when policy requires it.
  • Receiving the same delivery twice after a slow connection or refresh.
If quantities do not match: Do not adjust immediately. Check PO status, receiving record, movement history, returns, transfers, and warehouse filters first.

Need help with this topic?

Capture the module, record number, branch or warehouse, user, visible message, and what you expected to happen before contacting support.

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