Stock Mismatch
A stock mismatch means the quantity you expect does not match the quantity shown, counted, or available for a transaction.
- Confirm you are viewing the correct warehouse, location, item, unit, and date range.
- Review recent check-ins, check-outs, transfers, returns, adjustments, POS sales, and counts.
- Check whether stock is in transit, reserved, pending approval, or held for review.
- Attach count sheets, photos, receiving notes, or delivery documents when investigating.
- Use an approved adjustment only after the cause is understood or documented.
Support escalation
Open support guide
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Capture the module, record number, branch or warehouse, user, visible message, and what you expected to happen before contacting support.