Troubleshooting
First checks
Escalation
Troubleshooting: Stock Mismatch
Use this guide when AWRA stock does not match physical stock, available stock, scanner results, or expected movement history.
A stock mismatch means the quantity you expect does not match the quantity shown, counted, reserved, available, or reported. Do not adjust stock immediately. First investigate filters, movements, transfers, returns, POS sales, receiving, counts, and units.
First Checks
- Confirm item, SKU, barcode, unit of measure, warehouse, location, branch, and date range.
- Check whether you are viewing total stock, available stock, reserved stock, or one warehouse only.
- Review recent check-ins, check-outs, transfers, returns, adjustments, POS sales, sales fulfillment, and counts.
- Check whether stock is in transit, pending approval, held, damaged, rejected, or waiting for receiving.
- Compare physical count sheets, scanner records, delivery notes, and movement history.
- Use an approved adjustment only after the cause is understood or documented.
Likely Causes
| Cause | What To Check |
|---|---|
| Wrong location filter | Branch, warehouse, bin, or location filter may hide stock. |
| Transfer in transit | Source decreased but destination has not received yet. |
| Recent sale or checkout | POS, sales fulfillment, or internal issue reduced stock. |
| Unit mismatch | Cartons, packs, pieces, litres, or cases were mixed. |
| Receiving difference | Ordered quantity and received quantity were not the same. |
| Count or adjustment pending | Correction may be waiting for approval or posting. |
Evidence To Collect
- Item name, SKU, barcode, warehouse, location, and expected quantity.
- Physical count sheet, photos, scanner result, delivery note, or transfer document.
- Recent movement IDs or transaction references.
- Who counted, when they counted, and what cut-off time was used.
Common Mistakes
- Adjusting before reviewing movement history.
- Ignoring transfers in transit or pending receiving.
- Comparing physical stock in one location with AWRA total stock across all locations.
- Counting while sales, receiving, or transfers are still happening.
Adjustment rule: Adjust only after investigation. If stock moved, use transfer, receiving, checkout, or return instead.
Support escalation
Open support guide
Need help with this topic?
Capture the module, record number, branch or warehouse, user, visible message, and what you expected to happen before contacting support.