AWRA Help Center

Troubleshooting Vendor Quote Issues

Vendor quote issues can affect RFQ participation, quotation submission, pricing updates, document attachments, PO acknowledgement, and shipment updates. Start by confirming the vendor is using the correct invitation, RFQ, and vendor contact account.

Common Checks

1. Confirm the vendor email matches the invited contact.
2. Check whether the RFQ is still open and the submission deadline has not passed.
3. Confirm all required quote fields are complete, including price, tax, quantity, delivery lead time, and validity date.
4. Check attachment size and accepted file type if upload fails.
5. Ask the vendor to refresh the page before resubmitting if the connection dropped.
6. For PO acknowledgement, confirm the PO has been issued and assigned to the correct vendor.

Escalation Details

• Vendor name, vendor contact email, RFQ number, PO number if available, and deadline.
• The step that failed: open RFQ, submit quote, upload file, revise quote, acknowledge PO, or update shipment.
• Screenshot of the visible message, excluding sensitive payment or password information.