Troubleshooting Missing Menus And Buttons
AWRA menus are role-aware. A missing menu, disabled button, absent export option, or hidden approval action usually means the user does not have that access, the record is not in the right status, or the workspace setup limits the user to certain branches, warehouses, vendors, or departments.
Check This First
| What Is Missing | Likely Cause | Next Step |
|---|---|---|
| Whole module | Your role does not include that module. | Ask your tenant admin to review your role. |
| Create or edit button | You may have view-only access or the record may be locked. | Confirm your assigned task and record status. |
| Approval button | You may not be the assigned approver or the item is not ready for approval. | Check the approval step and assigned user. |
| Report or export | The report may require manager or finance access. | Request access through your manager. |
What To Send Your Admin
- Your name, email, department, branch, and warehouse if applicable.
- The page or record you expected to use.
- The exact action you need, such as create, approve, receive, export, or sync.
- A screenshot of the missing area, if allowed by your organization policy.
Support escalation
Open support guide
Need help with this topic?
Capture the module, record number, branch or warehouse, user, visible message, and what you expected to happen before contacting support.