AWRA Help Center

Notification preferences live at Settings → Notification Preferences. The screen is a grid: one row per notification, one column per channel. Tick where a notification should be delivered, and leave the rest clear. Everything is saved through one path, so what the grid shows is what will actually be sent.

The Channels

In-app, Email, Push, SMS, Slack, Microsoft Teams, WhatsApp, Telegram, Discord and Google Chat. Most are on by default; SMS and WhatsApp are off by default because they usually cost money per message. A chat or messaging channel only delivers once the matching connector is configured — see Connectors Directory. Ticking a channel with no connector behind it changes nothing on its own.

Reminder Cadence

Some rows are reminders rather than one-off events — an approval still waiting, stock still low, a plan about to expire. Those rows carry a cadence control: how often the reminder repeats, and at what interval in days. This is the setting to reach for when a digest feels too noisy or too quiet; turning the notification off entirely is rarely what you actually wanted.

You Only See What You Have

The grid shows the notification modules relevant to your organization and your access. A module you do not use does not clutter the list. So two administrators can legitimately see different rows.

Organization Settings, Not Personal Ones

This screen is an organization-level configuration: viewing it needs the settings view permission and saving needs settings management. Your own personal details and reminder settings are under Profile Setup, and how notifications are displayed to you is under Notifications → Display Settings.

Push Notifications

Push delivery has its own page under Settings → Push Notifications, where you can send a test to a device, check delivery health, retry failed sends, and clear out stale device registrations. A push that never arrives is usually a stale registration rather than a preference — start there, then see Notification Problems.

If Email Is Missing

Check the email column is ticked for that notification, then check Email Logs to see whether the message was sent at all. A message that was sent and not received is a mailbox or spam problem; a message that was never sent is a preference or a data problem.