AWRA Help Center

Troubleshooting Notification Problems

Notification problems include missing emails, delayed alerts, unread in-app notices, mobile push issues, duplicate reminders, and users not being alerted about approvals, assignments, RFQs, low stock, payments, or workflow updates.

First Checks

1. Confirm the user's email address and phone details are correct.
2. Check spam, promotions, company filters, and blocked sender rules for email alerts.
3. Confirm notification settings are enabled for the relevant module or event.
4. For mobile alerts, confirm the app has notification permission and the user is signed in.
5. Check whether the record reached the stage that triggers the alert.
6. Ask another assigned user whether they received the same alert.

When To Contact Support

• Multiple users stop receiving the same alert type.
• A time-sensitive approval, payment, RFQ, stock, or workflow alert is delayed repeatedly.
• You receive duplicate alerts after the task is already completed.
• Include the user, record, event type, expected recipient, and timestamp.