POS Returns And Receipts
Returns should be handled carefully because they can affect stock, cash, customer records, fraud controls, and financial reporting.
- Use the original receipt or sale reference when possible.
- Confirm the returned item, quantity, condition, and refund method.
- Follow your tenant policy for manager approval on refunds or exchanges.
- Confirm whether returned stock should go back to saleable inventory, quarantine, repair, or disposal.
- Keep the receipt record clear for audit and customer support.
Support escalation
Open support guide
Need help with this topic?
Capture the module, record number, branch or warehouse, user, visible message, and what you expected to happen before contacting support.