AWRA Help Center

Use this page when you need practical help with Transfers. It keeps the older help topic useful while linking it into the newer public help structure, so users can understand the purpose, complete the workflow, check permissions, avoid common mistakes, and know when to ask for help.

Who Uses This Page

• Inventory users maintaining records.
• Warehouse teams recording movements.
• Managers reviewing stock accuracy.

Before You Start

• Confirm you are signed into the correct AWRA workspace.
• Confirm your role includes the menu, record, report, or action you need.
• Have the relevant record number, branch, warehouse, customer, vendor, item, payment, or workflow reference ready.
• Check whether the record status allows the action you want to take.

Recommended Workflow

1. Open Inventory and search for the item or movement first.
2. Confirm item, unit, warehouse, location, quantity, and reason.
3. Use the proper workflow: receiving, checkout, transfer, count, return, or adjustment.
4. Attach evidence when required.
5. Review movement history or reports after saving.

A Transfer Takes Two Signatures

A transfer is signed twice, because it has two parties who can honestly disagree about one quantity: stock that leaves as 100 and is counted in as 97 leaves three units to account for. One mark is taken from whoever hands the stock over and one from whoever receives it, each with its own printed name and timestamp, so any shortfall sits between two named people.

• Dispatch signature — can only be taken while the transfer is still pending. Once it moves into transit this window is shut, because a dispatch mark added after the goods have gone would be backdating.
• Receipt signature — can only be taken while the transfer is in transit. Signing for goods that have not arrived is a promise, not a receipt.
• Neither can be added or replaced after the transfer is completed, rejected or returned.
• Both are optional. A transfer still moves and is still recorded with no marks on it.

If the pad is not shown where you expected it, check the transfer's status first — a closed window is the usual reason and it is deliberate.

Permissions Note

If you cannot see Transfers, the issue is usually role access, branch or warehouse assignment, module availability, report permission, or record status. Ask your organization admin to review the exact task you need instead of requesting broad access.

Common Mistakes

• Skipping search and creating duplicate records.
• Using the wrong branch, warehouse, date range, status, customer, vendor, item, or payment filter.
• Saving changes before checking required fields and attachments.
• Assuming a missing button is broken before checking role, status, and assignment.