AWRA Help Center

Warehouse work turns AWRA records into physical action. Transfers, receiving, picking, counts, and scanner flows help teams keep stock aligned across warehouses, branches, locations, counters, vehicles, and field stores.

Warehouse Setup Basics

• Use branch and warehouse names that match how staff speak about physical locations.
• Add locations or bins only when users can maintain them accurately.
• Assign users to the warehouses they actually work with.
• Confirm scanner users are logged into the correct workspace and warehouse.

Transfer States

Scanner Flow

1. Log in with your own account on the approved device.
2. Confirm organization, branch, warehouse, and location context.
3. Scan item barcode, asset label, bin label, transfer reference, or document code depending on the task.
4. Confirm the item name, SKU, unit, quantity, and destination before saving.
5. Add notes or evidence for damaged, missing, unlabelled, or substituted goods.
6. Sync or confirm upload when the device returns online if offline mode was used.

Offline And Failure Behavior

• If offline mode is available, users should know which tasks can be saved while offline and which require connection.
• Do not repeat scans blindly if the network is unstable. Check whether the first scan is pending, saved, or failed.
• If a scan cannot find an item, search by name or SKU and report missing or damaged labels.
• If a device is shared, each user should still work under their own login.
• After reconnection, confirm sync status before assuming the stock movement is complete.

Common Exceptions

• Transfer dispatched but destination did not receive the same quantity.
• Barcode scans the wrong item or does not scan at all.
• Stock is physically in one location but assigned to another in AWRA.
• Offline device has pending records that have not synced.
• Goods are damaged, substituted, expired, short, or missing documents.