AWRA Help Center

Troubleshooting Failed Sync

A sync failure means AWRA could not complete an exchange with another service such as accounting, payments, reporting, or a connected business tool. Many failures are caused by missing required fields, expired connection access, duplicate records, incorrect mappings, or a temporary provider outage.

Step-by-Step Checks

1. Open the related record and read the visible sync status or message.
2. Confirm required fields are filled in, including names, dates, amounts, tax details, account selections, and references.
3. Check whether the connected service is available and whether your organization connection is still active.
4. Look for duplicate customers, vendors, products, accounts, or document numbers that could block the sync.
5. Ask an authorized user to correct the missing information before retrying.
6. Retry only after the cause has been addressed to avoid repeated failed attempts.

Include In A Support Request

• Record number, module, connected service, user, timestamp, and visible message.
• Whether this affects one record, one module, or all sync activity.
• Any recent changes to accounts, taxes, vendors, customers, or item mappings.