AWRA Help Center

Use this page when you need practical help with Sync & Payment Issues. It keeps the older help topic useful while linking it into the newer public help structure, so users can understand the purpose, complete the workflow, check permissions, avoid common mistakes, and know when to ask for help.

Who Uses This Page

• Any user blocked by a common issue.
• Organization admins triaging first-line support.
• Support teams collecting evidence.

Before You Start

• Confirm you are signed into the correct AWRA workspace.
• Confirm your role includes the menu, record, report, or action you need.
• Have the relevant record number, branch, warehouse, customer, vendor, item, payment, or workflow reference ready.
• Check whether the record status allows the action you want to take.

Recommended Workflow

1. Identify the symptom, module, record, user, and time.
2. Try the first checks listed on the related page.
3. Collect evidence such as messages, filters, screenshots if allowed, and record numbers.
4. Ask organization admin first for access or setup issues.
5. Escalate to support with one clear issue per request.

Permissions Note

If you cannot see Sync & Payment Issues, the issue is usually role access, branch or warehouse assignment, module availability, report permission, or record status. Ask your organization admin to review the exact task you need instead of requesting broad access.

Common Mistakes

• Skipping search and creating duplicate records.
• Using the wrong branch, warehouse, date range, status, customer, vendor, item, or payment filter.
• Saving changes before checking required fields and attachments.
• Assuming a missing button is broken before checking role, status, and assignment.