Sync And Payment Issues
Sync and payment issues may involve AWRA, your tenant setup, an external accounting system, a payment provider, internet connectivity, or missing mappings. Start with the visible status and avoid duplicate actions.
- Record the time, module, record number, provider message, and user action.
- Check whether the item is failed, pending, queued, retried, completed, or cancelled.
- Fix missing mappings or required fields before retrying a sync.
- For payments, wait for provider confirmation before trying again if the status is pending.
- Escalate repeated failures with screenshots and references.
Support escalation
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Capture the module, record number, branch or warehouse, user, visible message, and what you expected to happen before contacting support.