Admin Help Path
Admins prepare the workspace, manage access, keep settings clean, and help teams work safely across AWRA.
What Admins Usually Do
- Maintain company profile, branches, warehouses, departments, roles, and user accounts.
- Invite users, reset access, review MFA issues, and remove access when people leave.
- Confirm plan, billing visibility, notification preferences, and integration readiness.
- Review audit/activity history when teams need to understand what changed.
- Coordinate support requests with the right record numbers, screenshots, and business context.
First Workflows To Learn
- Complete Company Settings and confirm document previews look correct.
- Create branches, warehouses, locations, departments, and base preferences.
- Invite a test user, assign a role, confirm the user can log in, then adjust permissions if needed.
- Review billing or plan status if your organization gives admins that responsibility.
- Open reports and support pages so you know where to troubleshoot user issues.
Common Admin Issues
| Issue | First Check | Read Next |
|---|---|---|
| User cannot see a menu | Role, branch, warehouse, and module access | Roles Overview |
| Documents show wrong details | Company name, logo, address, tax, and currency settings | Company Settings |
| Notifications not received | Email/phone, user status, notification preferences, and workflow recipient rule | Workflows |
| Support needs more information | Module, record number, screenshot, user, expected result, and actual result | Getting Support |
Support escalation
Open support guide
Need help with this topic?
Capture the module, record number, branch or warehouse, user, visible message, and what you expected to happen before contacting support.