Setup
First steps
Access
First Login Guide
Use this guide to sign in for the first time, confirm your workspace, and check that your menus match the work you need to do.
Your first login confirms that your account is active, your password works, and your assigned role opens the correct AWRA workspace. Do this before you need to complete urgent work, because role or invitation issues are easier to fix before a live transaction is blocked.
Before You Log In
- Confirm you received an invitation or login instructions from your organization admin.
- Use your work email unless your organization told you otherwise.
- Keep your phone or authenticator app nearby if MFA is required.
- Use a modern browser and a stable internet connection for setup.
- Know which modules you expect to use, such as Inventory, Procurement, POS, Finance, Reports, or Vendor Portal.
Login Steps
- Open the AWRA login page from the link provided by your organization.
- Enter your email address and password.
- Complete MFA or account verification if prompted.
- Confirm the dashboard shows your correct organization workspace.
- Open the main menu and confirm the modules needed for your role are visible.
- Open one expected page, such as Inventory, Requests, POS, Reports, or Profile, to confirm the page loads.
- If a required menu is missing, contact your organization admin and explain the task you need to perform.
What To Check After Login
| Check | Expected Result | If It Looks Wrong |
|---|---|---|
| Workspace name | You see your organization, not a test or unrelated workspace. | Stop and ask your organization admin to confirm the account. |
| Menus | You see the modules needed for your job. | Ask for a role review and name the missing task. |
| Branch or warehouse | You see the locations where you work. | Ask your admin to review branch or warehouse assignment. |
| Profile | Your name and email are correct. | Update your profile or ask the admin if the email is wrong. |
Common First Login Issues
| Issue | What To Do | Who Can Help |
|---|---|---|
| No invitation email | Check spam, confirm the email address, and ask the organization admin to resend. | Organization admin |
| Password does not work | Use reset password or ask for a fresh invitation. | Organization admin |
| MFA device unavailable | Do not share another user's login. Ask for MFA recovery help. | Organization admin |
| Wrong menus visible | Ask your admin to review your role and branch or warehouse assignment. | Organization admin |
| Page loads slowly | Refresh once, check internet connection, and try a modern browser. | Organization admin or AWRA Support |
Security reminder: Do not share passwords, MFA codes, or another user's account. If you cannot complete work because access is missing, request access rather than borrowing a login.
Support escalation
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