MFA & Account Safety
This Security Basics guide helps users understand safe account behavior, MFA, role visibility, and access support paths.
Use this page when you need practical help with MFA & Account Safety. It keeps the older help topic useful while linking it into the newer public help structure, so users can understand the purpose, complete the workflow, check permissions, avoid common mistakes, and know when to ask for help.
Who Uses This Page
- All users.
- Organization admins managing access.
- Managers approving role changes.
Before You Start
- Confirm you are signed into the correct AWRA workspace.
- Confirm your role includes the menu, record, report, or action you need.
- Have the relevant record number, branch, warehouse, customer, vendor, item, payment, or workflow reference ready.
- Check whether the record status allows the action you want to take.
Recommended Workflow
- Confirm your own profile, password, MFA, and device access.
- Use your own account for all work.
- Ask organization admin for access changes.
- Do not share passwords, MFA codes, or another user account.
- Report suspicious access or missing permissions quickly.
Permissions Note
If you cannot see MFA & Account Safety, the issue is usually role access, branch or warehouse assignment, module availability, report permission, or record status. Ask your organization admin to review the exact task you need instead of requesting broad access.
Common Mistakes
- Skipping search and creating duplicate records.
- Using the wrong branch, warehouse, date range, status, customer, vendor, item, or payment filter.
- Saving changes before checking required fields and attachments.
- Assuming a missing button is broken before checking role, status, and assignment.
Need help with this topic?
Capture the module, record number, branch or warehouse, user, visible message, and what you expected to happen before contacting support.