AWRA Help Center

POS sales are fast, but they still affect stock, payments, receipts, taxes, shift totals, and customer records. Cashiers should confirm details before completing payment because mistakes can require refunds, returns, or manager review.

Before You Start

• You can access POS and your assigned branch, counter, or warehouse.
• Your shift is open if your organization uses shifts.
• Items are available for sale and stock source is correct.
• Payment methods and receipt expectations are clear.
• You know return, refund, discount, and price override rules.

Steps

1. Open POS and confirm branch, counter, warehouse, and cashier.
2. Start or confirm the active shift if required.
3. Add items by search, SKU, barcode, scanner, or quick selection.
4. Confirm quantity, price, tax, discount, and customer if needed.
5. Select payment method and enter payment reference where required.
6. Complete the sale and issue receipt.
7. Confirm stock deduction and payment status.
8. At shift close, compare payment totals, cash drawer count, and sales report.

Fraud And Error Controls

• Use your own login and shift.
• Never share cashier access.
• Confirm discount, refund, void, and drawer actions are allowed for your role.
• Keep payment references and receipts aligned.
• Report repeated voids, refunds, or price overrides to a manager.

Common Mistakes

• Wrong warehouse, branch, or counter selected.
• Payment deducted but sale not completed.
• Receipt not printed or sent because customer details are missing.
• Cash drawer count does not match shift totals.
• Offline sale repeated before sync confirmation.