AWRA Help Center

Sales and POS work affects customers, inventory, cash handling, finance, taxes, reporting, and shift accountability. Before completing a sale, confirm the customer, item, quantity, price, discount, tax, warehouse, payment method, and receipt details.

What Sales/POS Users Usually Do

• Create or update customer records and confirm customer contact details.
• Prepare quotations, invoices, counter sales, or receipts depending on the workflow.
• Record payments through approved payment methods and issue receipts.
• Process returns, refunds, or credit notes according to policy.
• Confirm stock is deducted from the correct warehouse, shop floor, or POS counter.
• Open and close shifts or cash drawer activity where enabled.

First Workflows To Learn

1. Open Sales and POS guides to understand invoice sales versus counter sales.
2. Create or find a customer and confirm contact details.
3. Create a quotation or invoice and verify item, tax, price, discount, and payment terms.
4. Complete a POS sale and confirm receipt, payment, and stock deduction.
5. Practice a return, refund, or credit note in a supervised setting before using it on live sales.
6. Review shift, cash drawer, and payment reports if your role includes them.

Before Completing A Sale

Common Mistakes

• Using the wrong customer or walk-in customer when a named customer is required.
• Selecting the wrong warehouse or counter for stock deduction.
• Applying discounts or tax incorrectly.
• Closing a cash drawer before checking payment totals.
• Processing returns without following approval or evidence requirements.