Billing Module Help
Use Billing to understand tenant plan status, invoices, payments, entitlements, usage limits, and subscription-related issues.
What Billing Shows
- Current plan and billing status.
- Invoices, payment status, billing period, and payment prompts where available.
- Feature access or usage limits controlled by the plan.
- Upgrade, renewal, failed payment, or payment confirmation guidance.
Payment Issue Checklist
- Confirm invoice reference, amount, payment method, and timestamp.
- Check whether the payment is failed, cancelled, pending, or completed.
- Avoid repeated attempts if the provider status is pending.
- Contact the tenant admin or AWRA Support with the payment reference and visible message.
Support escalation
Open support guide
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