AWRA Help Center

Troubleshooting Login Issues

Login problems usually come from a wrong email address, expired invitation, forgotten password, MFA challenge, account lock, browser session issue, or a user trying to access the wrong workspace. Start with the simplest checks before requesting support.

First Checks

1. Confirm you are using the email address your organization invited to AWRA.
2. Check for spelling mistakes, extra spaces, or an old password saved by your browser.
3. Use the password reset option if you cannot remember your password.
4. Complete MFA using the correct device or authenticator app if prompted.
5. Try a private browser window if the page keeps returning to login.
6. Ask your tenant admin whether your account is active and assigned to the correct workspace.

When To Escalate

• You receive a repeated locked-account message.
• Your MFA device was lost, replaced, or reset.
• You can log in but land in the wrong workspace or role.
• Password reset emails do not arrive after checking spam and company filters.