Walkthrough
Checklist
Success check
Walkthrough: Stock Adjustment
Use stock adjustments to correct verified differences after investigation, evidence, and approval where required.
A stock adjustment changes the quantity AWRA shows for an item. Because it can affect reports, valuation, accountability, and replenishment, it should be used only after checking whether another workflow explains the difference.
Before You Start
- You have permission to create or request stock adjustments.
- A physical count, inspection, damage report, expiry check, loss report, or correction reason exists.
- You reviewed recent check-ins, check-outs, transfers, returns, POS sales, and counts.
- You know the item, warehouse, location, current AWRA quantity, physical quantity, and difference.
- You have approval or evidence if your organization requires it.
Steps
- Open Inventory, then go to Adjustments or the item movement page.
- Search and select the correct item, SKU, warehouse, and location.
- Review current quantity, recent movements, pending transfers, returns, and count records.
- Choose adjustment type or reason, such as count correction, damage, expiry, loss, found stock, or data correction.
- Enter the adjustment quantity carefully and confirm whether it increases or decreases stock.
- Add notes that explain what happened and attach evidence if required.
- Submit for approval or save according to your workflow.
- Review item movement history and reports after approval or posting.
Investigate Before Adjusting
| Check | Why |
|---|---|
| Warehouse filter | The item may be correct in total but wrong in the selected warehouse. |
| Transfers in transit | Stock may have left one location but not been received yet. |
| Recent sales or check-outs | Stock may have moved through POS, fulfillment, or internal issue. |
| Returns and receiving | Stock may be waiting to be received or returned. |
| Unit of measure | Cartons, packs, pieces, or litres may have been mixed. |
Common Mistakes
- Adjusting before checking transfer status or warehouse filters.
- Entering the final physical count when the field expects the difference, or the reverse.
- Using a vague reason such as "correction" without evidence.
- Adjusting the wrong location or unit.
- Repeating an adjustment because approval or posting took time.
Adjustment rule: If stock moved, use transfer, receiving, return, or checkout. If stock is truly different after investigation, use adjustment with evidence.
Support escalation
Open support guide
Need help with this topic?
Capture the module, record number, branch or warehouse, user, visible message, and what you expected to happen before contacting support.