Walkthrough: Inventory Adjustment
Use adjustments only when stock must be corrected outside normal receiving, checkout, return, transfer, or POS workflows.
Before You Start
- You have investigated recent movements, counts, transfers, and returns.
- You know the correct item, warehouse, location, quantity, and reason.
- Your organization allows your role to create or approve adjustments.
- You have evidence such as count sheet, damage photo, or supervisor note if required.
Steps
- Open Adjustments.
- Select the item, warehouse, and location.
- Choose adjustment type or reason.
- Enter the quantity change or corrected quantity, depending on the screen.
- Add notes explaining why the adjustment is needed.
- Attach evidence if required, then save or submit for approval.
Success Check
- The item quantity reflects the approved correction.
- The movement or adjustment history shows the reason and user action.
- Reports explain the variance instead of hiding it.
Support escalation
Open support guide
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Capture the module, record number, branch or warehouse, user, visible message, and what you expected to happen before contacting support.