AWRA Help Center

Use this page when you need practical help with Plans & Entitlements. It keeps the older help topic useful while linking it into the newer public help structure, so users can understand the purpose, complete the workflow, check permissions, avoid common mistakes, and know when to ask for help.

Who Uses This Page

• Organization admins, billing contacts, and finance users.
• Support teams reviewing payment evidence.
• Managers checking plan limits.

Before You Start

• Confirm you are signed into the correct AWRA workspace.
• Confirm your role includes the menu, record, report, or action you need.
• Have the relevant record number, branch, warehouse, customer, vendor, item, payment, or workflow reference ready.
• Check whether the record status allows the action you want to take.

Recommended Workflow

1. Open Billing, Plans, or Payment status.
2. Confirm plan, invoice, amount, payment reference, status, and billing contact.
3. Check entitlements or limits before reporting missing features.
4. Do not retry failed payments until provider status is understood.
5. Escalate with invoice and provider details.

Permissions Note

If you cannot see Plans & Entitlements, the issue is usually role access, branch or warehouse assignment, module availability, report permission, or record status. Ask your organization admin to review the exact task you need instead of requesting broad access.

Common Mistakes

• Skipping search and creating duplicate records.
• Using the wrong branch, warehouse, date range, status, customer, vendor, item, or payment filter.
• Saving changes before checking required fields and attachments.
• Assuming a missing button is broken before checking role, status, and assignment.