Role path
Daily work
Permissions
Vendor Help Path
Vendor users respond to RFQs, submit quotations, acknowledge purchase orders, and provide shipment or fulfillment updates assigned to them.
Vendor access is usually limited to supplier-facing records assigned by the buyer organization. If you cannot see an RFQ, quotation, PO, or shipment update, contact the buyer organization first so they can confirm your vendor account, invitation, deadline, and access.
What Vendors Usually Do
- Log in through the vendor access page or invitation provided by the buyer.
- Review RFQ invitations, item requirements, deadlines, terms, delivery locations, and attachments.
- Submit quotations with price, tax, availability, delivery date, terms, documents, and notes.
- Acknowledge purchase orders and update shipment or fulfillment progress where available.
- Keep contact details current so procurement teams can reach the right person.
Before Submitting A Quotation
- Confirm the item description, quantity, unit, delivery location, deadline, and required documents.
- Enter prices, taxes, delivery fees, discounts, currency, and lead times carefully.
- Attach any requested certificates, product sheets, compliance documents, or supporting files.
- State exceptions clearly if you cannot meet the exact requested item, date, quantity, or terms.
- Review your quotation before submitting because the buyer may use it for comparison and approval.
- Contact the buyer if the RFQ is unclear instead of guessing.
Vendor Workflow Map
| Stage | Vendor Action | What To Check |
|---|---|---|
| Onboarding | Accept invitation and confirm contact details. | Email, phone, company name, tax details, and authorized users. |
| RFQ | Review requirements and deadline. | Items, quantities, delivery place, documents, and terms. |
| Quotation | Submit price, availability, terms, and attachments. | Accuracy, validity date, taxes, delivery fees, and notes. |
| PO | Acknowledge order where available. | Buyer, items, price, delivery date, and any differences from quotation. |
| Shipment | Share progress or delivery updates where available. | Tracking, delivery note, partial shipment, delays, or exceptions. |
Common Vendor Issues
- RFQ invitation was sent to the wrong email address.
- Quotation deadline passed before submission.
- Required attachment, tax detail, delivery fee, or lead time is missing.
- Vendor user expects to see all buyer records, but access is limited to assigned supplier records.
- PO details differ from the quotation and need clarification before acknowledgement.
Vendor access: Vendor users see only vendor-facing records assigned to them. For account, RFQ, quotation, or PO access issues, contact the buyer organization first.
Support escalation
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