AWRA Help Center

QBO sync helps selected AWRA finance records align with QuickBooks Online where your organization enables that integration. A sync issue may come from missing fields, missing mappings, external authorization, duplicate records, or records that are not ready to sync yet.

Before You Start

• You can access Integrations, Sync Hub, QBO Sync, or finance sync status.
• You know the source record, such as invoice, payment, customer, item, tax, journal, or account.
• The source record is complete, approved, posted, or ready to sync according to your organization process.
• You know whether the issue is missing in QBO, failed in AWRA, duplicated, or mismatched.
• You have permission to view logs or can ask an authorized finance/admin user.

Steps

1. Open the source record in AWRA and confirm customer/vendor, item, tax, amount, date, and status.
2. Open QBO Sync, Sync Hub, or integration logs.
3. Search for the record number, customer, invoice, payment, or sync run.
4. Review status: pending, succeeded, failed, skipped, retrying, or needs attention.
5. Read the message and identify missing account, tax, customer, item, payment method, or permission issue.
6. Fix missing fields or ask an authorized admin to fix mapping.
7. Retry only after the cause is fixed.
8. Check QBO and AWRA again using the same dates, customer/vendor, amount, and status.

Mapping Checks

Common Mistakes

• Retrying sync repeatedly without fixing the error message.
• Manually creating the record in QBO before checking whether AWRA already synced it.
• Comparing AWRA and QBO with different date ranges or statuses.
• Ignoring missing tax, account, customer, item, or payment mapping.
• Escalating without sync run ID, record number, or error message.