Shifts & Cash Drawer
This POS guide helps cashiers and managers handle counter sales, receipts, returns, shifts, payment methods, and stock deduction.
Use this page when you need practical help with Shifts & Cash Drawer. It keeps the older help topic useful while linking it into the newer public help structure, so users can understand the purpose, complete the workflow, check permissions, avoid common mistakes, and know when to ask for help.
Who Uses This Page
- Cashiers and counter teams.
- Store managers and shift supervisors.
- Finance users reconciling payments.
Before You Start
- Confirm you are signed into the correct AWRA workspace.
- Confirm your role includes the menu, record, report, or action you need.
- Have the relevant record number, branch, warehouse, customer, vendor, item, payment, or workflow reference ready.
- Check whether the record status allows the action you want to take.
Recommended Workflow
- Open POS and confirm branch, counter, warehouse, cashier, and shift.
- Add items and confirm quantity, price, tax, discount, and customer if needed.
- Select payment method and capture reference.
- Issue receipt and check stock deduction.
- Close shift or review totals according to policy.
Permissions Note
If you cannot see Shifts & Cash Drawer, the issue is usually role access, branch or warehouse assignment, module availability, report permission, or record status. Ask your organization admin to review the exact task you need instead of requesting broad access.
Common Mistakes
- Skipping search and creating duplicate records.
- Using the wrong branch, warehouse, date range, status, customer, vendor, item, or payment filter.
- Saving changes before checking required fields and attachments.
- Assuming a missing button is broken before checking role, status, and assignment.
Need help with this topic?
Capture the module, record number, branch or warehouse, user, visible message, and what you expected to happen before contacting support.